At a Glance
- Tasks: Deliver exceptional customer service and manage hire orders efficiently.
- Company: Join the UK's leading powered access rental provider, Nationwide Platforms.
- Benefits: Competitive salary, commission scheme, 25 days holiday, pension, and health cash plan.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Experience in customer service or sales, strong organisational skills, and MS Office knowledge.
The predicted salary is between 27409 - 33499 £ per year.
We are looking for someone who loves delivering great customer service to join us as a Customer Service Advisor (internally known as a Hire Desk Controller) at our busy NCC in Birchwood.
As a Customer Service Advisor, you will be part of a team who services one of our key account customers.
On a day to day basis you'll be dealing with a variety of people and a variety of queries.
The customer might want a quote to hire out our machines, they might want to place a small or large order or maybe they will have a query about an existing hire.
Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively.
This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (Excel/Word).
Working days Monday - Friday 8-5.30pm.
In reward we offer a competitive base salary (dependent on experience), Hire Desk commission scheme, 25 days holiday pro-rata, Pension, Health Cash Plan, and Life assurance.
Responsibilities include
- Successfully convert hire enquiries into hire orders and achieve revenue target.
- Use the in-house system interactively to take orders ensuring that availability is checked first and hire rates are achieved.
- Achieving call standards set by the company.
- Using your product knowledge, you will provide the customer with the best option for hire.
- Deal with customer enquiries in a professional and polite manner
- Ensure the accuracy of orders entered onto the in house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
- Build strong and helpful relationships with colleagues in other depots/departments
- Co-ordinate with the local depot transport coordinator to fulfil customer requirements.
- The ideal candidate will have: -
- Previous experience in a busy customer service and/or sales role
- Excellent customer service and relationship management skills
- Good organisational skills with the ability to multi task and prioritise deadlines
- Good knowledge of MS Office including Word and Excel
Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.
At Nationwide Platforms, your safety is absolutely our priority.
Our award winning Blue Sky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry.
Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the Sky Sentry™ control and monitoring system.
At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace.
We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry.
Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment
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Hire Desk Controller - Implant in Stockport employer: Nationwide Platforms
Join our dynamic team at our Head Office in Lutterworth, where we foster a collaborative and supportive work culture that values each employee's contributions. As a Credit Controller, you'll benefit from ongoing professional development opportunities and a positive environment that encourages teamwork and personal growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller - Implant in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nationwide Platforms. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nationwide Platforms before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Controller - Implant in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nationwide Platforms:Your cover letter is your chance to shine! Tell us why you want to work at Nationwide Platforms specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nationwide Platforms!
How to prepare for a job interview at Nationwide Platforms
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
