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For Companies At a Glance
- Tasks: Provide technical support and guidance to customers on powered access machines.
- Company: Join Nationwide Platforms, the UK's leading powered access rental provider.
- Benefits: Enjoy a competitive salary, 25 days holiday, healthcare, and retail discounts.
- Why this job: Use your engineering skills in a supportive environment while helping others solve problems.
- Qualifications: Mechanical engineering knowledge and strong problem-solving skills required.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Engineering Helpdesk
Check these questions out! If you say yes to one or more of them, then this could be the role for you!
Are you an engineer and want to use your technical and engineering knowledge in a warmer environment?
Are you someone who works in the automotive, fleet, construction plant or other engineering related industry within a technical helpline, customer service, administrative role and you fancy a change?
Do you know a bit about engineering and think that you might be able to provide advice and guidance to customers and colleagues?
Based from our Technical Support Office in Bellshill, Glasgow, we are looking for Technical Support Coordinator to join us. In this role you will be part of a small Technical team who take calls from our internal and external customers acting as a first response to any queries regarding our machines. As a Technical Support Coordinator, you\’ll love to help and resolve problems as you\’ll deal with a variety of people on the phone during the day covering a variety of issues. They might need some guidance and support using one of our machines or there might be a technical issue with the machine – whatever the query, you will be responsible for providing helpful advice and guidance in a positive manner ensuring that the problem is resolved efficiently.
The hours are Monday – Friday 8am – 5.30pm.
In reward we can offer a competitive salary, 25 days holiday + bank holidays, Westfield healthcare, Life assurance at x2 contractual salary, auto enrolment pension and access to retail discounts through our Lifestyle portal.
About you: –
- Based commutable to our Bellshill office, with possible occasional visits to depot network and service providers.
- Demonstrable mechanical engineering knowledge (motor/fleet/automotive industry, powered access, construction).
- Demonstrable problem solving skills and an ability to find solutions under pressure.
- Credible communicator, oral and written, with an empathetic approach to customer service.
- Competent IT skills – MS Excel and Outlook with the ability to learn and operate internal systems.
Part of the Loxam Group, Nationwide Platforms are the UK\’s leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.
At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON?, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry? control and monitoring system.
At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment
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Powered Access Customer Support Engineer employer: Nationwide Platforms
Contact Detail:
Nationwide Platforms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Powered Access Customer Support Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide Platforms. Understand their values, products, and recent innovations. This will not only help you answer questions better but also show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving technical queries, think of examples from your past experiences where you've successfully solved issues under pressure. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your communication skills! As a Technical Support Coordinator, you'll need to communicate effectively with customers. During your interview, focus on how you can convey complex information clearly and empathetically. It’s all about making the customer feel supported!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Nationwide Platforms site. This way, you’ll ensure your application gets the attention it deserves, and you might even find additional resources to help you prepare for the role.
We think you need these skills to ace Powered Access Customer Support Engineer
Some tips for your application 🫡
Show Off Your Engineering Skills: Make sure to highlight your mechanical engineering knowledge in your application. We want to see how your experience in the automotive, fleet, or construction plant industries can bring value to our team!
Be a Problem Solver: Since this role involves resolving customer queries, share examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and find solutions under pressure!
Communicate Clearly: Your written communication skills are key! Use clear and concise language in your application to demonstrate your ability to convey information effectively. Remember, we’re looking for credible communicators!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nationwide Platforms
✨Know Your Engineering Stuff
Brush up on your mechanical engineering knowledge, especially related to the automotive and construction industries. Be ready to discuss specific examples of how you've solved technical problems in the past, as this will show your expertise and ability to handle customer queries effectively.
✨Practice Your Communication Skills
Since you'll be dealing with a variety of customers, practice explaining complex technical issues in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and empathetically, which is key for providing excellent customer service.
✨Familiarise Yourself with Their Products
Take some time to research the powered access equipment that Nationwide Platforms offers. Understanding their machines and common issues will help you answer questions confidently and demonstrate your genuine interest in the role during the interview.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenges in previous roles. Think about times when you had to think on your feet or resolve an issue under pressure, as this will highlight your problem-solving abilities and suitability for the Technical Support Coordinator position.
