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For Companies At a Glance
- Tasks: Manage customer enquiries, provide quotes, and ensure excellent service.
- Company: Join the UK's leading powered access rental provider with a focus on safety and innovation.
- Benefits: Competitive salary, 25 days leave, health cash plan, and discounts at high street stores.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: Experience in customer service or telesales, strong communication skills, and a proactive attitude.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for a Hire Desk Controller to join our Specialist Vehicles team at our Birchwood office. Reporting to the Customer Service Manager, you will be responsible for actively contributing to the region's performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained. This vacancy is a fixed term contract expected to last 6-12 months. In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits – discount on selected high street stores.
Responsibilities include:
- Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution.
- New account opening and onboarding of new customers.
- Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach.
- Follow up of open quotes to drive revenue performance within the allocated region.
- Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes.
- Understand and articulate product range (customer gets the right machine for the job).
- Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience.
- Deal with all customers queries quickly, efficiently and cost effectively.
- Respond/Resolve/Escalate customer related problems or service issues owning through to resolution.
The ideal candidate will have/be:
- Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment.
- Hard working with a high level of customer focus.
- Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers.
- Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer.
- Proactive, high energy team player, ability to work closely with colleagues at all levels.
- Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms.
- Strong verbal and written communication skills, who can work well with colleagues and customers of all levels.
At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment.
Hire Desk Controller (Fixed Term Contract - 6-12 months) in Liverpool employer: Nationwide Platforms
Contact Detail:
Nationwide Platforms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller (Fixed Term Contract - 6-12 months) in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide Platforms. Understand their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Hire Desk Controller, especially your customer service skills and ability to handle enquiries.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. Be friendly and approachable, just like you would be with customers. Building rapport is key, so don’t be afraid to share a bit about yourself.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Hire Desk Controller (Fixed Term Contract - 6-12 months) in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hire Desk Controller role. Highlight your relevant experience in customer service and sales, and show us how you can contribute to our team's success.
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this position, give us examples of how you've effectively communicated with customers in the past. This will help us see how you can build those great relationships we value.
Be Proactive in Your Approach: Demonstrate your proactive nature by mentioning any instances where you've gone above and beyond for a customer or team. We love candidates who take initiative and can handle challenges with a positive attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process.
How to prepare for a job interview at Nationwide Platforms
✨Know Your Stuff
Make sure you understand the role of a Hire Desk Controller inside out. Familiarise yourself with the company's services, especially their product range and how they contribute to customer satisfaction. This will help you articulate how you can add value during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer inquiries or resolved issues. Highlight your ability to build rapport and maintain strong relationships, as this is crucial for the role.
✨Demonstrate Sales Acumen
Think about times when you've identified upselling or cross-selling opportunities. Be ready to discuss how you can apply a 'sales through service' approach to drive revenue performance in your new role.
✨Practice Active Listening
During the interview, show that you can listen and respond thoughtfully. This will not only demonstrate your communication skills but also your ability to understand and support customer needs effectively.
