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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage hire orders in a fast-paced environment.
- Company: Join the UK's leading powered access rental provider with a focus on safety and innovation.
- Benefits: Competitive salary, commission scheme, 25 days holiday, pension, health cash plan, and life assurance.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Experience in customer service, strong organisational skills, and proficiency in MS Office.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 26000 - 36400 £ per year.
Job Summary
We are looking for someone who loves delivering great customer service to join us as a Hire Desk Controller at one of key customer sites.
Make sure to apply quickly to maximise your chances of being considered for an interview.
As a Hire Desk Controller, you will be part of a team that services one of our key account customers. On a daily basis you’ll be dealing with a variety of people and a variety of queries. The customer might want a quote to hire out our machines, they might want to place a small or large order or maybe they will have a query about an existing hire. Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively.
How We Work
This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (Excel/Word). Working days: Monday – Friday 8-5.30pm. In return we offer a competitive base salary (dependent on experience), Hire Desk commission scheme, 25 days holiday pro-rata, Pension, Health Cash Plan, and Life assurance.
Responsibilities
- Successfully convert hire enquiries into hire orders and achieve revenue target.
- Use the in-house system interactively to take orders ensuring that availability is checked first and hire rates are achieved.
- Achieve call standards set by the company.
- Using your product knowledge, provide the customer with the best option for hire.
- Deal with customer enquiries in a professional and polite manner.
- Ensure the accuracy of orders entered onto the in-house system to minimise disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
- Build strong and helpful relationships with colleagues in other depots/departments.
- Co‑ordinate with the local depot transport coordinator to fulfil customer requirements.
Qualifications
- Previous experience in a busy customer service and/or sales role.
- Excellent customer service and relationship management skills.
- Good organisational skills with the ability to multi‑task and prioritise deadlines.
- Good knowledge of MS Office including Word and Excel.
Company Overview
Part of the Loxam Group, Nationwide Platforms is the UK\’s leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media. Our customers can depend on us to provide the right solution to support their every working at height need.
At Nationwide Platforms, your safety is absolutely our priority. Our award-winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work, and through long-standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ONâ„¢, a range of pioneering Material Handling Attachments (MHAs), and the SkySentryâ„¢ control and monitoring system.
At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment.
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Hire Desk Controller employer: Nationwide Platforms
Contact Detail:
Nationwide Platforms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Get to know the company inside out! Research Nationwide Platforms and their services, especially in powered access rental. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might deal with tricky customer queries and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the Hire Desk Controller role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Nationwide Platforms.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service roles. We want to see how you've gone above and beyond to help customers, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: Since this role involves a lot of multitasking, it's important to demonstrate your organisational skills. Mention any tools or methods you use to stay on top of tasks and ensure accuracy in your work.
Familiarise Yourself with Our Products: Take some time to learn about the equipment we offer. Showing that you have a good understanding of our products will impress us and help you provide better service to our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nationwide Platforms
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult customers or queries in the past. This role is all about delivering great service, so showing that you can keep a cool head and solve problems will impress them.
✨Familiarise Yourself with the Products
Take some time to research the types of machines and services offered by the company. Understanding their products will help you answer questions confidently and show that you're genuinely interested in the role. Plus, it’ll help you provide better options for customers during the interview.
✨Demonstrate Your Organisational Skills
Since this role requires strong organisational skills, think of ways to demonstrate your ability to multitask and prioritise. You might want to prepare a brief example of a time when you successfully managed multiple tasks or deadlines, as this will highlight your suitability for the fast-paced environment.
✨Practice Your Computer Skills
Make sure you're comfortable using MS Office, especially Excel and Word. You could even practice creating a mock order form or a simple spreadsheet to showcase your skills. Being computer literate is key for this position, so showing that you’re tech-savvy will definitely work in your favour.
