At a Glance
- Tasks: Manage customer enquiries and ensure top-notch service while driving sales.
- Company: Join a dynamic team at a leading hire company in Birchwood.
- Benefits: Enjoy competitive salary, 25 days leave, health plans, and lifestyle perks.
- Other info: Fixed-term role with opportunities for growth in a supportive environment.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Experience in customer service or telesales with a strong focus on relationships.
The predicted salary is between 22050 - 26950 £ per year.
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
We are currently recruiting for a Hire Desk Controller to join our Customer Service Team at our offices in our Birchwood.
This role is a Fixed Term contract for 6 months working Monday to Thursday. 34 hours per week.
Reporting to the Hire Desk Manager you will be responsible for actively contributing to the region's performance through effective sales, customer service and administration.
You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved.
Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained.
In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits – discount on selected high street stores.
Responsibilities include
- Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution.
- New account opening and onboarding of new customers
- Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach.
- Follow up of open quotes to drive revenue performance within the allocated region
- Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes
- Understand and articulate product range (customer gets the right machine for the job).
- Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience
- Deal with all customers queries quickly, efficiently and cost effectively. xgikmsk
- Respond/Resolve/Escalate customer related problems or service issues owning through to resolution. The ideal candidate will have/be:
- Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment
- Hard working with a high level of customer focus
- Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers
- Ability to establish credibility act decisively, but able to
- Please click on the apply button to read the full job description
Hire Desk Controller in Birchwood employer: Nationwide Platforms
Join our dynamic team at our Head Office in Lutterworth, where we foster a collaborative and supportive work culture that values each employee's contributions. As a Credit Controller, you'll benefit from ongoing professional development opportunities and a positive environment that encourages teamwork and personal growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Birchwood
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Nationwide Platforms.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Nationwide Platforms. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Hire Desk Controller in Birchwood
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Nationwide Platforms.
How to prepare for a job interview at Nationwide Platforms
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Nationwide Platforms's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Nationwide Platforms offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
