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For Companies At a Glance
- Tasks: Maximise revenue through effective telephone-based account management and customer engagement.
- Company: Join Nationwide Platforms, the UK's leader in powered access rental equipment.
- Benefits: Enjoy 25 days annual leave, life assurance, health cash plan, and lifestyle discounts.
- Why this job: Be part of a dynamic team focused on safety, innovation, and customer success.
- Qualifications: Experience in account management or customer service with strong communication skills required.
- Other info: Work in a supportive environment that values diversity and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Account Manager to join us at Nationwide Platforms, the UK market leader in powered access.
Location and Salary
Based at our depot in Southampton, you will be responsible for maximising revenue and profit targets through effective telephone-based account management of an allocated portfolio of customers.
In return, you will receive a competitive salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Heath Cash Plan, Auto-enrolment pension scheme, and Lifestyle benefits including discounts on selected high street stores.
Responsibilities include:
- Conduct outbound calls to your assigned portfolio customers to ensure maximum account growth and capture opportunities.
- Record activity to keep customer contact data and influence levels up to date.
- Participate in outbound calling campaigns to generate sales leads.
- Demonstrate effective communication skills, understand customer requirements, and identify sales opportunities.
- Serve as the primary contact for your customer portfolio, achieving profitable growth targets in line with budgets.
- Convert enquiries into orders and meet revenue targets.
- Coordinate with internal stakeholders regarding machine exchanges and site moves.
- Maintain in-depth product knowledge to provide accurate information to customers.
Ideal Candidate:
- Experience in telephone-based account management, telesales, or customer service in a B2B environment.
- Passionate with a proactive, \”can do\” attitude.
- Innovative with a willingness to think outside the box.
- Skilled in customer needs analysis and sales negotiation.
- Customer-oriented with a results-driven approach.
- Detail-oriented with a focus on data accuracy.
- Excellent telephone manner and ability to stay calm under pressure.
- Ability to build rapport and establish credibility with customers.
- Proactive team player capable of working closely with colleagues at all levels.
- Strong communication skills, both verbal and written.
- Confident with MS Office applications.
About Nationwide Platforms:
Part of the Loxam Group, we are the UK\’s leading provider of Powered Access rental equipment, with extensive depots and a broad fleet. We serve sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms, and Media.
Our commitment to safety is paramount, with innovative safety solutions and equipment designed for a safer industry. We promote an inclusive and diverse workforce, recognizing that our people are our greatest asset.
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Account Manager employer: Nationwide Platforms
Contact Detail:
Nationwide Platforms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the powered access industry and Nationwide Platforms' offerings. Understanding the products and services we provide will help you engage more effectively with potential customers and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on effective phone interactions, consider role-playing scenarios with friends or family to enhance your ability to build rapport and handle objections confidently.
✨Tip Number 3
Network within the industry. Attend relevant events or join online forums related to powered access and B2B sales. Building connections can provide valuable insights and potentially lead to referrals or recommendations for the Account Manager position.
✨Tip Number 4
Showcase your proactive attitude by preparing questions about our company and the role during any interviews. This demonstrates your genuine interest in the position and your willingness to contribute positively to our team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telephone-based account management, telesales, or customer service. Use specific examples that demonstrate your ability to meet revenue targets and manage customer portfolios effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your proactive attitude. Mention how your skills in customer needs analysis and sales negotiation align with the responsibilities of the Account Manager position.
Highlight Communication Skills: Since strong communication skills are essential for this role, ensure you provide examples of how you've successfully communicated with customers in previous positions. This could include resolving issues or converting enquiries into orders.
Showcase Team Collaboration: Emphasise your ability to work as a proactive team player. Provide examples of how you've collaborated with colleagues to achieve common goals, especially in a B2B environment, which is crucial for the Account Manager role.
How to prepare for a job interview at Nationwide Platforms
✨Know Your Portfolio
Before the interview, research the types of customers you will be managing. Understand their industries and potential needs. This will help you demonstrate your ability to maximise account growth during the conversation.
✨Showcase Your Communication Skills
As an Account Manager, effective communication is key. Prepare examples of how you've successfully communicated with clients in the past, especially over the phone. Highlight your ability to listen and respond to customer needs.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience in sales negotiation and converting enquiries into orders. Share specific instances where you achieved revenue targets or grew accounts, showcasing your results-driven approach.
✨Emphasise Team Collaboration
Since the role involves coordinating with internal stakeholders, prepare to talk about your experience working in teams. Highlight how you’ve collaborated with colleagues to achieve common goals and support customer needs.
