Hire Desk Controller in Warrington

We are currently recruiting for a Hire Desk Controller to join our Specialist Vehicles team at our office in Birchwood. Reporting to the Customer Service Manager, you will contribute to the region’s performance through effective sales, customer service and administration. You will fulfil hires and communicate with our Operators to facilitate and organise successful customer transactions and deliveries. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through end-to-end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained.

In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits – discount on selected high street stores.

Responsibilities

• Own all inbound customer enquiries regardless of the enquiry type, seeing them through to resolution.
• New account opening and onboarding of new customers.
• Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach.
• Follow up of open quotes to drive revenue performance within the allocated region.
• Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes.
• Understand and articulate product range (customer gets the right machine for the job).
• Build and maintain strong interdepartmental relationships to ensure a collaborative, customer-focused working environment and positive customer experience.
• Deal with all customer queries quickly, efficiently and cost effectively.
• Respond/Resolve/Escalate customer-related problems or service issues, owning through to resolution.

Qualifications and attributes

• Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment.
• Hard working with a high level of customer focus.
• Excellent telephone manner with the ability to stay calm under pressure and build rapport with customers.
• Ability to establish credibility, act decisively, and support the preferences and priorities of the customer.
• Proactive, high-energy team player with the ability to work closely with colleagues at all levels.
• Effective negotiation skills to secure business on viable and competitive commercial terms.
• Strong verbal and written communication skills, able to work well with colleagues and customers at all levels.

Part of the Loxam Group, Nationwide Platforms is the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet and local depots across the country. Our experience spans industries including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media. We are dedicated to fostering a diverse, equitable, and inclusive workplace where every employee feels respected, valued, and supported.

At Nationwide Platforms, safety is our priority. Our BlueSky Solutions and Training division provides access to the latest and safest ways to work, supported by long-standing partnerships with manufacturers. We offer equipment with innovations such as secondary guarding systems, Harness ON, Material Handling Attachments (MHAs), and the SkySentry control and monitoring system.