Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a busy hire desk, ensuring top-notch service and efficient order fulfillment.
- Company: Join Nationwide Platforms, a leader in the hire industry, working with Balfour Beatty.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer relationships and drives revenue growth.
- Qualifications: Strong communication skills and a knack for customer management are essential.
- Other info: This role is based at the Balfour Beatty office in Thurnscoe.
The predicted salary is between 30000 - 42000 £ per year.
To provide an end to end hire desk service on behalf of Nationwide Platforms, servicing the Balfour Beatty account. Working from the Balfour Beatty office in Thurnscoe, you will have full control of the day to day running of a busy hire desk, ensuring a high level of service is achieved at all times. Through effective customer management you will maximise revenue and profit targets and ensure fast and efficient fulfilment of orders and administration tasks on a daily basis. Responsibilities include: To own the day to day running of the Balfour Beatty NWP Implant desk. This will include all daily operational activities to ensure the desk is run to a high level at all times To meet account SLA’s around email response times Account management of our Implant desk, ensuring revenue growth through relationship management Convert quotation to order on first contact including compliancy to the customers minimum standards Identify cross sell and upsell opportunities To work closely with the Balfour Beatty Strategic Account Manager, ensuring a strong relationship is built to work in unity to support customer needs Follow up and chase open quotes within in a timely fashion Conduct inbound and outbound calls in a professional manner Promote the NWP brand to maintain market leading image Understand and articulate product range and individual account requirem…
Hire Desk Controller - Implant employer: Nationwide Platforms Careers
Contact Detail:
Nationwide Platforms Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller - Implant
✨Tip Number 1
Familiarize yourself with the Balfour Beatty account and its specific needs. Understanding their operations and challenges will help you demonstrate your ability to manage the hire desk effectively during the interview.
✨Tip Number 2
Highlight your experience in customer management and how you've successfully maximized revenue in previous roles. Be ready to share specific examples of how you've built strong relationships with clients.
✨Tip Number 3
Prepare to discuss your approach to handling operational activities and ensuring high service levels. Think about how you can convey your organizational skills and ability to multitask in a busy environment.
✨Tip Number 4
Showcase your communication skills, especially in managing inbound and outbound calls. Practice articulating how you would promote the NWP brand and maintain a market-leading image in your interactions.
We think you need these skills to ace Hire Desk Controller - Implant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Hire Desk Controller position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, account management, or hire desk operations. Use specific examples that demonstrate your ability to manage daily operations and meet service level agreements.
Showcase Communication Skills: Since the role involves conducting inbound and outbound calls, make sure to illustrate your strong communication skills. Provide examples of how you've effectively managed customer relationships and resolved issues in past roles.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of the Balfour Beatty account. Mention your understanding of their business and how you can contribute to maximizing revenue and fulfilling customer needs efficiently.
How to prepare for a job interview at Nationwide Platforms Careers
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Hire Desk Controller. Familiarize yourself with the daily operational activities and how they contribute to the overall success of the Balfour Beatty account.
✨Showcase Customer Management Skills
Prepare examples that demonstrate your ability to manage customer relationships effectively. Highlight any experiences where you maximized revenue or improved service levels through strong communication and relationship-building.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about how you would handle situations like managing multiple orders or addressing customer complaints while maintaining high service standards.
✨Know the Product Range
Familiarize yourself with the products and services offered by Nationwide Platforms. Being able to articulate the product range and how it meets customer needs will show your preparedness and enthusiasm for the role.
