At a Glance
- Tasks: Lead a dynamic team in delivering top-notch facilities services across the UK.
- Company: Join a forward-thinking facilities management company with a focus on growth and innovation.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional development.
- Other info: Thriving environment with potential for career advancement.
- Why this job: Make a real impact by managing operations and enhancing service delivery.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 40000 - 60000 £ per year.
Nationwide Facilities Ltd is a growing facilities management company offering a wide range of external services throughout the UK. We are an ambitious, forward-thinking business, investing in people, technology, systems and processes to support high-quality service delivery and continued growth. Our longstanding core business of winter maintenance has enabled us to develop an expansive and growing portfolio of clients, built on high quality service, trust and strong working relationships. As a result, we are now expanding our services across additional external lines.
We are looking for an experienced, dedicated, highly organised and confident Manager to lead the operational team and sub-contractor partnership network in the day-to-day delivery of our services. This is a key role within the business, requiring strong communication skills, operational awareness, attention to detail and the ability to make calm, considered decisions under pressure.
What You'll Be Doing:
- Managing and supporting the internal operations team
- Leading day-to-day service delivery across winter maintenance and wider facilities services
- Managing our sub-contractor partnership network and operational compliance
- Monitoring quality, performance, service evidence and process adherence
- Managing client expectations through clear, professional communication
- Supporting the growth of additional service lines
- Helping improve systems, processes and operational performance
- Managing our app-based operational platform and advanced back-office systems to schedule, coordinate and distribute work across our sub-contractor partnership network
The Successful Applicant Must Have:
- Experience in operations management, facilities, logistics, highways, contractor management, service delivery or a similar environment
- Excellent attention to detail, due diligence and the ability to follow processes
- A positive, proactive can-do attitude, with the ability to anticipate issues before they arise and take ownership of solutions
- Strong telephone manner and written communication skills
- Strong leadership skills, with the confidence to manage and support internal teams, subcontractors and field-based partners
- Ability to stay calm under pressure and make good reactive and proactive decisions
- Strong computer literacy, with confident use of Microsoft Office, app-based platforms and operational management systems
Salary Package: £40,000–£60,000 p.a basic salary, dependent on experience, plus discretionary performance-related annual bonus.
HOW TO APPLY
To apply for this role, please call 07889 125 836. Applications for this role will only be accepted via the above telephone application line. Shortlisted applicants will then be contacted with the next step in the process.
Operations Manager in Ashford employer: Nationwide Gritting
At Nationwide Facilities Ltd, we pride ourselves on being an excellent employer that values our team members and fosters a supportive work culture. With a focus on employee growth and development, we offer competitive salaries, performance-related bonuses, and the opportunity to lead a dynamic operational team in a rapidly expanding facilities management sector. Our commitment to innovation and high-quality service delivery ensures that you will be part of a forward-thinking company that invests in its people and technology, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Ashford
✨Tip Number 1
Get to know the company inside out! Research Nationwide Facilities Ltd, their services, and their values. This will help you tailor your conversation when you call to apply, showing that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Before you pick up the phone, rehearse what you want to say. Highlight your experience in operations management and how it aligns with their needs. Confidence is key, so make sure you sound enthusiastic!
✨Tip Number 3
Be ready for questions! Think about potential questions they might ask about your leadership style or how you handle pressure. Prepare some examples from your past experiences that showcase your skills and problem-solving abilities.
✨Tip Number 4
Follow up after your call! If you don’t hear back within a week, don’t hesitate to reach out again. It shows your eagerness and keeps you on their radar. Plus, we love proactive candidates!
We think you need these skills to ace Operations Manager in Ashford
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your experience in operations management or similar fields. We want to see how your background aligns with the role, so don’t hold back on sharing relevant examples!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and achievements.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills can help us improve our services and support our growth – we love seeing that kind of initiative!
Follow the Application Process:Remember, we only accept applications through the provided telephone line. Make sure you follow this step to ensure your application gets into our hands – we’re excited to hear from you!
How to prepare for a job interview at Nationwide Gritting
✨Know Your Operations Inside Out
Before the interview, make sure you understand the core operations of Nationwide Facilities Ltd. Familiarise yourself with their winter maintenance services and any additional lines they are expanding into. This will show your genuine interest in the role and help you speak confidently about how your experience aligns with their needs.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and professionally. Prepare examples of how you've effectively managed teams or communicated with clients in the past. This will highlight your ability to manage expectations and maintain strong working relationships.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Emphasise your proactive approach to anticipating issues and taking ownership of solutions. This will demonstrate your calmness under pressure and decision-making abilities, which are crucial for the Operations Manager position.
✨Familiarise Yourself with Technology
Since the role involves managing app-based operational platforms and back-office systems, brush up on your tech skills. Be prepared to discuss your experience with similar systems and how you've used technology to improve operational performance. This will show that you're not only organised but also tech-savvy, which is essential for the job.
