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- Tasks: Engage with clients, allocate cleaners, and provide top-notch customer service.
- Company: Friendly cleaning service with a supportive team atmosphere.
- Benefits: Earn £16.00/hour, flexible hybrid work, and potential for permanent role.
- Why this job: Make a difference in clients' lives while enjoying a flexible work schedule.
- Qualifications: Customer service experience, friendly phone manner, and basic computer skills.
- Other info: Great opportunity for growth and ongoing training in a dynamic environment.
The predicted salary is between 33280 - 33280 £ per year.
Weekly 1 hour face to face meetings in Crawley, RH10 on Wednesdays for the training period from April. From July covering for maternity leave for 9 months+, for 4 hours on Wednesdays, Thursdays and Fridays 9am-1pm. Weekly meetings in the office in Crawley on Wednesdays. Working from home on Thursdays and Fridays. Must be within 30 minutes drive of RH10. After the 9 month maternity leave period, there is an opportunity to work as a permanent part-time, home-based administrator for a different branch. £16.00/hour starting salary.
Tasks include:
- Speaking to clients on the phone, explaining the cleaning service, answering questions and taking their details.
- Allocating a cleaner to them.
- Texting cleaners and clients.
- Providing excellent customer service and resolving problems.
- Updating the Google spreadsheet.
- Occasionally printing and posting information packs, letters and cleaner application forms from home.
- Ordering paper, envelopes, stamps, and printer ink.
- Checking the bank statement each week.
- Payment chasing with one phone call and then letters to follow.
- Occasionally covering for your colleague's holidays.
Essential Requirements:
- Friendly telephone manner
- Excellent customer service
- Good attention to detail
- Able to work by yourself
- Have a basic knowledge of Word, Excel and Google spreadsheets
- Must own a computer or laptop
- Must be available on a Wednesday, Thursday and Friday morning
- Must be within 30 minutes drive of RH10
- Customer service experience is essential.
There can sometimes be difficult situations to resolve e.g a cleaner doing a bad job or not turning up. Full training and ongoing support provided. Self-employed initially.
Part-time, Hybrid Administrator in Crawley employer: Nationwide Cleaners Ltd
Contact Detail:
Nationwide Cleaners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time, Hybrid Administrator in Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience can shine in this role, especially when dealing with tricky situations.
✨Tip Number 3
Dress the part! Even if it’s a hybrid role, looking professional for your interview can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part-time, Hybrid Administrator in Crawley
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tricky situations and provided excellent service in the past. Share specific examples that demonstrate your friendly telephone manner and problem-solving abilities!
Be Detail-Oriented: Attention to detail is key for this role, so don’t forget to showcase this in your application. Whether it’s your experience with spreadsheets or how you manage tasks, let us know how you keep everything organised and accurate. A well-structured application will definitely catch our eye!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention your availability on Wednesdays, Thursdays, and Fridays, and how you meet the essential requirements. We love seeing candidates who take the time to connect their skills with what we’re looking for!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Nationwide Cleaners Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the job description. Familiarise yourself with the tasks you'll be handling, like speaking to clients and updating Google spreadsheets. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since customer service experience is essential, prepare examples of how you've handled difficult situations in the past. Think about times when you resolved issues or provided excellent service. This will demonstrate your ability to manage challenges effectively.
✨Practice Your Phone Manner
Given that you'll be speaking to clients on the phone, practice your telephone manner. You want to sound friendly and professional. Consider doing mock calls with a friend to get comfortable with explaining services and answering questions.
✨Be Ready for Hybrid Work Questions
As this role involves both in-office and remote work, be prepared to discuss how you manage your time and stay organised while working from home. Share any tools or strategies you use to keep track of tasks and maintain communication with your team.