At a Glance
- Tasks: Lead your team to deliver the best customer experience in our Thirsk branch.
- Company: Join Nationwide, a mutual bank committed to fairer finances and community impact.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service are essential.
The predicted salary is between 32800 - 41000 £ per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. We need a Branch Manager for our branch in Thirsk, North Yorkshire. This role is a 6-month secondment opportunity, working full time, 35 hours per week, Monday to Saturday.
You’ll need to be within a 45-minute commute of the branch you’re applying to work in. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
Responsibilities:
- Working on the branch floor alongside your team, you’ll make sure they are fully trained and performing at their best.
- You’ll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services.
- You’ll also be responsible for creating and implementing your branch's business plan.
- You’ll have to be organised and able to work quickly while still giving the best service.
- You’ll have the support of your management team to help with training and guidance.
- You’ll also need to be able to use our computer systems and processes.
About you:
- As a minimum requirement you’ll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top-notch customer service.
- You will have experience of managing people and working in a busy retail environment.
- Leading by example; with a commercial understanding and knowledge of financial regulations and processes.
- You will be able to monitor and explore branch activity to spot opportunities and make your customers better off.
- By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever-changing requests.
- It would be nice if you also had previous experience as a branch manager in a retail environment.
We are the front line in protecting our members, building our society. Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get:
- 25 days holiday pro rata
- Access to private medical insurance
- A highly competitive pension
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Branch Manager - Thirsk employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Branch Manager in Thirsk, you'll enjoy competitive benefits, including private medical insurance and a strong pension plan, while working in a community-focused environment that values customer-first behaviours. Join us in making a meaningful impact in the financial sector, where your contributions are recognised and celebrated.
Contact Details:
Nationwide Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - Thirsk
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first behaviours. When you walk into that interview, you want to show that you’re not just another candidate but someone who truly gets what they stand for.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or improved customer service. Be ready to share these experiences in a way that highlights your skills and aligns with the role of Branch Manager.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Nationwide.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Nationwide.
We think you need these skills to ace Branch Manager - Thirsk
Some tips for your application 🫡
Show Your Customer First Behaviours:Make sure to highlight how your experiences align with our customer first behaviours. Share specific examples where you've stepped into customers' shoes or pushed for better outcomes.
Tailor Your CV:Don’t just send a generic CV! Tailor it to reflect the skills and experiences that are most relevant to the Branch Manager role. We want to see how you can lead a team and enhance customer experience.
Be Clear and Concise:When answering application questions, keep your responses clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff!
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’ll keep you updated on your application status.
How to prepare for a job interview at Nationwide Building Society
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that Nationwide values. Be ready to share examples from your past experiences where you've demonstrated empathy, honesty, and a commitment to continuous improvement. This will show that you align with their core values.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead by example. Prepare to discuss your previous management experiences, focusing on how you've motivated teams and improved performance in busy retail environments. Highlight specific instances where your leadership made a positive impact.
✨Understand the Business Plan
Get a grasp of what a successful branch business plan looks like. Think about how you would create and implement one for the Thirsk branch. Be ready to discuss your commercial understanding and how you can spot opportunities to enhance customer satisfaction and branch performance.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer expectations. Practice responding to potential challenges you might face in the role, demonstrating your resilience and flexibility in prioritising tasks effectively.
