Workforce Performance & Productivity Consultant in Swindon

Are you driven by data, collaboration, and a desire to help teams deliver exceptional customer experiences? We’re seeking a Workforce Performance & Productivity Consultant to play a key role in shaping the future of Retail Services through insightful analysis, meaningful engagement, and strong operational delivery. In this role, you’ll lead small to medium initiatives that strengthen colleague engagement and embed a culture of service excellence, using insight to guide Retail teams toward the priorities that matter most.

Working across multiple functions, you’ll build effective partnerships, support channel owners with clear action plans, and deliver concise, impactful reporting and communications that align with business goals. We welcome applications from colleagues across all functional areas, recognising the value of an analytical mindset, strong data interpretation skills, and confident senior stakeholder management. Whether your background is customer-facing or from another part of the organisation, we appreciate the unique insight and experience you can bring to the role. Your perspective matters, and we encourage you to apply and help shape our continued success.

We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. This is a 12-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is expected to be once quarterly in London.

If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

In this role, you’ll plan and deliver a wide range of activities that support key projects and operational priorities, including report production, data analysis, modelling, communications, and colleague engagement. You’ll use data and insight to shape Retail Channel action plans, creating and refining high‑quality deliverables such as Management Information (MI) packs, reporting suites, communications, and supporting documentation. A key part of the role involves identifying opportunities to improve processes and ways of working while collating and tracking MI to monitor progress, ensuring strategic objectives are met, and highlighting emerging risks or opportunities.

Collaboration will be central to your success, as you’ll work closely with departmental teams in agile, matrixed, and Business-As-Usual (BAU) environments, partner with Senior Managers and Heads of Department to secure input and approvals, coordinate with other internal teams to deliver cross‑functional initiatives and engage with third‑party suppliers where necessary to support project delivery.

About you

For this role, you will have/be:

• Experience in project management, project support, or business/data analysis
• Strong skills in report writing, MI production, and insight generation
• A confident communicator with great colleague engagement skills
• Experience in process improvement or process mapping
• Excellent planning and organisational skills
• The ability to turn data into clear, actionable insight
• Confidence making decisions within set frameworks
• The ability to build relationships with stakeholders at all levels

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Hayley Mosedale, and the main recruitment contact is Angela Darbar.