Website Product Owner in Swindon

The Websites Team is responsible for all aspects of the Nationwide website estate. Our purpose is to ensure customers receive a simply brilliant experience every time they interact with us online. As a Website Product Owner, you’ll play a critical role in shaping and delivering that experience. You’ll own a defined area of the website estate, setting direction, prioritising work, and ensuring we deliver measurable outcomes for both customers and the business. This Product Owner role will be responsible for Business Banking. This is a 9-month Fixed Term Contract opportunity.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in Swindon.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

As the Website Product Owner, you’ll own the backlog and roadmap for your area of the website, app and internet bank, setting a clear direction that is aligned to business priorities and understood across your team. You’ll turn strategy into well-shaped epics and user stories, making sure work is focused, visible and delivering real value. You’ll drive performance across our online journeys, using data and insight to spot opportunities, improve customer experiences and prioritise activity that strengthens engagement and conversion.

Working across a cross-functional team, you’ll bring together Content, Design, Insight, SEO and Operations to deliver joined-up, high-quality experiences. From early ideas through to live delivery, you’ll ensure everything lands in a consistent and customer-focused way. As the accountable owner for your product area, you’ll build strong relationships across Marketing, Product and COO teams, keeping priorities aligned and decisions clear. You’ll also make sure everything we deliver meets the right standards for quality, compliance and governance, maintaining alignment with regulatory and accessibility requirements so our digital estate remains accurate, compliant and customer focused.

As a minimum, you’ll have:

• Experience working as a Product Owner, or in a similar role, within a digital or website environment
• A strong understanding of website journeys, customer behaviour and performance metrics
• Proven experience owning and managing a product backlog, including writing clear epics and user stories, prioritising effectively, and ensuring activity is aligned to team and business goals
• Experience translating business requirements into clear, delivery ready work
• Strong decision making and prioritisation skills, with a clear focus on delivering customer and business outcomes
• Excellent written and verbal communication skills, with the ability to present information clearly to senior stakeholders and wider teams
• Strong influencing skills, with the confidence to challenge constructively and build alignment across teams

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.