Team Manager in Swindon

Join us as a Team Manager within a highly respected department known for its impactful work, engaging subject matter, and industry-leading results. Operating in a fast-paced, ever-evolving environment, you’ll lead and develop a team of telephony investigators while staying at the forefront of emerging economic crime trends. This role offers excellent exposure to a wide range of fraud typologies, alongside the opportunity to strengthen your leadership capability and deepen your understanding of Management Information (MI) and data insights.

You’ll bring the ability to produce clear, high-quality reports for audiences across the organisation, make sound risk-based decisions with objectivity and independence, and confidently influence and challenge stakeholders at all levels. Working closely with your team, you will play a key role in identifying and preventing fraud, using data trends and insight to drive effective outcomes and continuous improvement. As part of this team, you will help protect Nationwide and its members from financial crime, including money laundering, terrorist financing, sanctions breaches, bribery and corruption. This is more than just a role; it’s a chance to make a meaningful difference and contribute to a purpose-driven organisation that puts its members first.

Please note that this position requires Saturday working as part of the role. We are happy to consider flexible working approaches to help you perform at your best. This is a 12-month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Wakefield, Sheffield, Northampton, Swindon, Bournemouth or Dunfermline office.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

You’ll play a pivotal role in protecting Nationwide by identifying, assessing, and managing economic crime risks. This is a critical position focused on ensuring compliance with legislation and regulation while safeguarding both the organisation’s reputation and its members. Working within the Fraud Operations Department, you’ll lead a team handling fraud related inbound calls, ensuring exceptional performance in a fast-paced, purpose-driven environment.

Your focus will be on managing, developing, and supporting Economic Crime Investigators and Senior Investigators, driving high performance against key service level agreements. You’ll foster a culture of growth through ongoing coaching and mentoring, while identifying and responding to training needs to help your team succeed. Strong leadership, sound decision making, and the ability to influence at all levels will be essential as you guide your team to deliver consistently high standards.

Alongside leading your team, you’ll champion continuous improvement by refining processes, enhancing controls, and delivering clear management information on performance and call volumes. You’ll also produce insightful reports and presentations for senior stakeholders, ensuring risks are effectively understood and managed. Ultimately, your work will be central to protecting the business from financial crime and making a meaningful difference to Nationwide and its members.

You’ll bring a strong blend of fraud expertise and leadership capability, with a passion for developing high-performing teams in an operational environment. You’re confident using data and insight to guide decisions, prioritise effectively, and deliver consistent results while maintaining a sharp focus on risk and performance.

As a minimum, you’ll have:

• Significant fraud knowledge and experience, with a solid understanding of fraud typologies, trends, and investigative approaches, enabling you to make informed decisions and guide others effectively.
• Proven team leadership and management experience, including setting clear objectives, driving performance, and supporting colleagues through coaching, mentoring, and structured training.
• A strong track record in an operational environment, demonstrating your ability to manage competing priorities, meet service levels, and deliver results in a fast-paced, high-volume setting.
• Excellent organisational and time management skills, with the ability to prioritise workloads effectively while leveraging data and MI to identify trends, monitor performance, and inform decision-making.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.