At a Glance
- Tasks: Lead and coach a team of Mortgage Advisers to ensure outstanding customer experiences.
- Company: Join Nationwide, a purpose-driven mutual committed to fairer finances.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact by developing others and raising standards in a supportive environment.
- Qualifications: CeMAP qualification and experience in mortgage advice required.
The predicted salary is between 35000 - 45000 £ per year.
If you’re driven by the thrill of helping people grow, you’ll feel right at home with us. We’re committed to doing what’s right for our customers, and that starts with supporting the colleagues who serve them every day. That’s why we’re looking for a Training and Competency Supervisor to bring their passion, coaching expertise, and eye for quality to our Mortgage team. In this role, you’ll play a key part in shaping confident, capable advisers who deliver outstanding customer outcomes in a regulated environment. If developing others, raising standards, and making a real impact motivates you, this could be your next big step.
This is a 12-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be quarterly.
Responsibilities:
- Oversee the entire customer journey, from first contact through to mortgage offer, ensuring every interaction delivers good outcomes and showcases strong colleague competence.
- Champion a simply brilliant experience by offering real-time guidance, sharing best practice, and providing clear, concise feedback that helps our Mortgage Advisers grow with confidence.
- Work closely with Training & Competence Consultants to support effective development, ensure corrective actions are completed to the right standard, and guide advisers through change with clarity and care.
- Focus on risk, responsible lending, and regulatory requirements, driving continuous improvement and identifying training needs that elevate service across the team.
About you:
- A CeMAP qualification and the ability to complete an annual attestation to demonstrate continued fitness and propriety in role.
- Experience providing mortgage advice.
- Proven capability in delivering oversight and coaching to support colleague development.
- Strong working knowledge of Microsoft applications and knowledge of internal systems & processes.
- Clear, confident communication skills to build effective relationships and get the best from stakeholders.
- Excellent attention to detail and a passion for getting things right for our customers.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get:
- 25 days holiday, pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
T&C Supervisor in Swindon employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer that champions employee growth and well-being. Our hybrid working model fosters a collaborative environment while allowing for flexibility, ensuring that our colleagues feel connected and supported. With a strong focus on professional development, competitive benefits, and a culture that celebrates achievements, we empower our employees to make a meaningful impact in the lives of our customers every day.
Contact Details:
Nationwide Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land T&C Supervisor in Swindon
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Nationwide Building Society and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace T&C Supervisor in Swindon
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Nationwide Building Society. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Nationwide Building Society
✨Showcase Your Adaptability
Given that this is a temporary HR role at Nationwide Building Society, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Nationwide Building Society uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Nationwide Building Society.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Nationwide Building Society.
