Nationwide’s procurement function is undergoing a significant and successful transformation, ensuring we deliver the best possible outcomes for Nationwide and our Members. Our operating model combines category alignment with strong business partnering, focused on achieving business and member value enabled by our Strategy & Performance team.
We are seeking a Performance & Operations Consultant. You’ll play a key role in our Procurement & Strategy Team ensuring that our procurement systems and processes are fit-for-purpose, from supporting with user access and data management to offering guidance to the operational teams with issues and incidents.
This is a 12-month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
You will troubleshoot and resolve more complex issues related to system performance and user queries, with full support from more experienced team members. The role also involves supporting system user access management, particularly the provision of access to Coupa (our Source to Pay platform), and conducting regular system reconciliations to ensure data integrity and compliance.
You will also assist with Coupa Release Management, specifically regression testing processes, as well as support the maintenance and updating of system configurations to accommodate new features and updates. Additionally, you will help with incident management and resolution across Procurement and gradually build the capability to execute minor changes across procurement systems and processes to drive operational excellence, with full guidance and support provided throughout.
About you
For this role, you will have/be:
Experience of working within an administrative role with proven Microsoft Office skills
Able to demonstrate good problem-solving/investigation skills
A keen eye for detail and be confident working with numbers and large amounts of data
Excellent communication skills both written and verbal, with the ability to build strong working relationships across the business
Excellent planning, organisational and time management skills with great attention to detail
Able to work effectively in a team environment supporting your colleagues
Flexible and adaptable to support and embrace change as the department continues to evolve
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Sarah Dryden, and the main recruitment contact is Andrew Ducker.
Contact Details:
Nationwide Building Society Recruitment Team
