Nationwide Building Society seeks a senior Service Optimisation leader to establish a new capability for Customer Technology & Payments. You will shape governance, prioritise the improvement portfolio and turn operational insights into measurable enhancements across CIO, engineering, and service teams.
You will drive a proactive approach to resilience and service quality, working with strategic partners and stakeholders to realise clear benefits and better customer outcomes.
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Service Optimisation Lead — IT & Payments in Swindon employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With flexible working options, competitive benefits including private medical insurance and a strong pension plan, and a commitment to recognising and celebrating achievements, we empower our team members to thrive both personally and professionally. Our Glasgow office fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact in the financial services sector.
Contact Details:
Nationwide Building Society Recruitment Team
