IT Service Continuity are looking for an enthusiastic team member with excellent communication and planning skills.
As a Service Continuity Specialist, you will join an established IT Service Continuity team within Operational Resilience. In this role, you’ll contribute to one of Nationwide’s key resilience priorities—ensuring the organisation can effectively prevent, respond to, recover from, and continuously learn from IT service disruptions.
We’re responsible for planning and executing the annual testing schedule to ensure that recovery plans and procedures remain fit for purpose, recovering the Society’s critical business processes in the timescales required.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be once per quarter in Swindon. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
You will join the Service Continuity Team, in overseeing the planning and execution of Service Continuity testing of Nationwide’s critical IT services.
You’ll work closely with teams across Technology and the Business including our Strategic Partners to understand, deliver and continually improve our delivery of Disaster Recovery (DR) and data recovery testing. Therefore, the ability to form productive relationships and build trust with your stakeholders is crucial.
You will lead the planning, delivery and close out activities of multiple events. This will require you to collaborate with stakeholders to understand, communicate and articulate the impact of the continuity exercise on business and customer facing services and work together to ensure minimal disruption to these services.
To minimise disruption to customers and the business, DR events are often performed outside of normal working hours therefore a commitment to work out of normal business hours is required. For some events, an on-premise attendance will be required (Swindon).
About you
This role would suit an individual who has previously or is currently working in; IT project, incident, service, change, operational management, IT resilience and continuity.
We are looking for an individual with strong behavioural competencies: collaboration, accountability, resilience and sound judgement. You’ll be proactive and curious, communicate clearly with stakeholders, and continuously improve how we work by simplifying, standardising and automating repeatable activities. You’ll also have a strong focus on quality and delivery—getting things right first time and on time.
Attention to detail and ability to plan and prioritise your workload is key to enable you to get it right first time. You will need to have an adaptable communication style to enable you to present, write, and talk in both technical and non-technical language.
In addition, there is a strong emphasis within the team to identify and deliver opportunities for continual service improvement across your portfolio. We are looking for someone who will own and drive opportunities through to completion alongside their disaster recovery and data recovery deliverables.
We are looking for the following:
Tools & systems: have experience with relevant toolsets such as ServiceNow, MS Office Suite, and Atlassian tools (Jira, Confluence)
Coordination: coordinate SMEs through changes, incidents and upgrades
Collaboration & execution: collaborate across business and technical areas, adapt your approach, and drive actions through to completion
Positive behaviours: act with integrity, take ownership, be curious, and support others to succeed
Stakeholder management: set expectations, manage risks/dependencies, and provide clear updates
Delivery discipline: plan, prioritise and deliver to time and quality
Problem solving: identify root cause and agree pragmatic next steps
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Grace Mills, and the main recruitment contact is Andrew Ducker.
Contact Details:
Nationwide Building Society Recruitment Team
