Are you looking for an opportunity to influence the future of everyday banking? As a Senior Manager within Current Accounts, you'll play a key role in shaping the strategic direction of one of the Society's most important product areas during a period of significant transformation. As we continue to simplify, integrate and grow our banking proposition, you'll help drive the decisions that will define the future current account experience for millions of members, ensuring the right outcomes for members, colleagues and the Society.
Leading the Current Accounts Integration team, you'll be at the forefront of shaping how our current account proposition evolves. Bringing deep current account product expertise, you'll drive critical integration and migration decisions, influence senior stakeholders and provide clear direction through complexity and change. You'll lead a team of product specialists and work collaboratively across the Society to ensure our future proposition delivers strong member outcomes, supports our long-term strategy and achieves commercial success.
We're looking for an established leader who can hit the ground running, combining outstanding people leadership, communication and stakeholder management skills with the ability to navigate ambiguity and competing priorities. If you're passionate about current accounts, thrive on making strategic decisions and want to leave a lasting impact on the future of everyday banking, we'd love to hear from you.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 30 and 35 hours.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
As a Senior Manager, you'll play a leading role in shaping the future of our current account proposition during a period of significant transformation. You'll define the strategic direction for Current Accounts within the Society's integration agenda, assessing opportunities, propositions and design decisions to balance member outcomes, commercial objectives, operational considerations and risk. Acting as a subject matter expert across both Nationwide and Virgin Money current account propositions, you'll identify opportunities, risks and trade-offs while helping shape our future-state offering.
Working closely with stakeholders across Technology, Operations, Risk, Legal, Compliance, Finance and Customer teams, you'll influence key decisions across integration workstreams and provide expert recommendations to senior leaders and governance forums. You'll assess proposition, pricing, servicing and customer journey options, evaluate customer, commercial, operational and regulatory impacts, and develop robust business cases that support investment and prioritisation decisions while ensuring alignment with our long-term strategy.
Alongside this, you'll lead and develop a team of product specialists, creating a high-performing environment built on accountability, confidence and continuous growth. By building strong relationships across the Society and maintaining deep knowledge of our products, policies, processes and controls, you'll play a pivotal role in delivering successful integration outcomes and shaping the future of Current Accounts.
About you
To succeed in this role, you'll be a proven leader with deep expertise in Current Accounts and everyday banking products. You'll bring a strong understanding of current account propositions, features, customer journeys and servicing models, alongside significant senior-level experience within Financial Services. Confident operating in complex environments, you'll combine strategic thinking with commercial awareness to influence decisions and drive meaningful outcomes.
As a minimum, you'll have:
Proven leadership experience with a strong understanding of Current Accounts and day-to-day banking products, alongside extensive senior-level Financial Services experience
Deep knowledge of current account propositions, features, customer journeys and servicing models, with the ability to apply this expertise to strategic decision-making
Significant experience shaping strategy, propositions and major business decisions within complex organisations
Strong commercial, customer and strategic thinking, with the ability to assess opportunities, evaluate trade-offs and make well-informed recommendations
A naturally curious and inquisitive mindset, with a passion for understanding challenges, questioning assumptions and developing innovative solutions
Experience supporting large-scale integration, transformation or business change programmes, particularly where significant product and proposition decisions are required
Excellent business and commercial acumen, with experience developing business cases and supporting investment and prioritisation decisions
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
30 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Fred Powell, and the main recruitment contact is Lorraine Ifil.
Senior Manager - Product in Swindon employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Strategic Finance team. Located in Yorkshire and the North-East, we provide flexible working arrangements, competitive benefits, and ample opportunities for professional growth, ensuring that our employees feel valued and empowered to make a meaningful impact in corporate banking.
Contact Details:
Nationwide Building Society Recruitment Team
