Senior Economic Crime Investigator in Swindon

As a Senior Economic Crime Investigator, you’ll join a high performing Financial Crime team dedicated to protecting Nationwide and its members from fraud and wider economic crime. This is a fast-paced, ever-changing environment where no two days are the same, offering fascinating subject matter, industry leading results, and the opportunity to work with advanced detection systems that evolve alongside criminal behaviour, all while delivering an outstanding member experience.

In this role, you’ll combine strong analytical and investigative expertise with confident decision-making under pressure, managing your workload effectively to deliver high-quality, timely reports. You’ll engage with a wide range of people, handling challenging conversations with professionalism and clarity, while ensuring fair and accurate outcomes. Alongside your investigative responsibilities, you’ll take a lead role in supervising, coaching, and developing the team, allocating work, setting standards, and supporting colleagues to perform at their best.

This is your opportunity to make a meaningful impact within our Financial Crime Overnight Team, shaping best practice and strengthening our prevention capability. If you thrive in a collaborative, fast-moving environment and are passionate about protecting customers and their money, this role offers the chance to truly make a difference.

The shift pattern for this role is a rotating four-week schedule:

• Week 1 - Monday to Thursday from 7pm to 6am
• Week 2 - Thursday to Sunday from 7pm to 6am
• Week 3 - Monday from 7pm to 6am and Saturday to Sunday from 7pm to 6am
• Week 4 - Monday to Wednesday from 7pm to 6am

Please only apply if you can commit to these hours. An annual shift allowance of £9,200 is offered, paid monthly. This is a 12-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be once a quarter in Swindon.

If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

From 1 July 2026, the minimum salary for this role will be £32,000.

Responsibilities

In this role, you’ll lead and support the Financial Crime Overnight team as they handle complex and often sensitive cases, ensuring every investigation is thorough, accurate, and fully aligned with regulatory and internal standards. As a trusted subject matter expert, you’ll provide clear guidance and direction, enabling the team to navigate evolving risks with confidence while maintaining a strong focus on protecting our members.

You’ll play a key role in reviewing work and delivering insightful, constructive coaching that promotes fairness, consistency, and high-quality outcomes across all cases. Through your strong communication skills and sound judgement, you’ll support colleagues in managing challenging scenarios, helping them build capability and confidence while maintaining exceptional standards under pressure.

Alongside this, you’ll help drive best practice across the team by sharing your expertise, mentoring others, and strengthening our collective approach to prevention. Your leadership will be instrumental in developing a high-performing, collaborative environment where knowledge is shared, standards are upheld, and continuous improvement is part of everything we do.

About you

As a minimum, you will have:

• Strong analytical and investigative experience, with a track record of identifying, assessing, and resolving complex fraud or financial crime cases
• Proven experience conducting quality checks or case reviews, identifying errors or trends, and using findings to drive improvements or targeted coaching
• Demonstrable experience supervising, mentoring, or coaching colleagues within a fraud or financial crime environment
• Experience working in a regulated, high volume or fast-paced environment, with an understanding of compliance and risk controls
• Hands-on experience using fraud detection or case management systems to assess risk and support decision-making
• Evidence of making risk-based decisions, including handling escalations or complex cases with clear rationale and accountability
• Strong workload management skills, with experience prioritising competing tasks and consistently meeting deadlines or service levels

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Kate Loader, and the main recruitment contact is Lorraine Ifil.