Senior Business Analyst - Integration in Swindon

We have an exciting opportunity for a Senior Business Analyst to work in the Integration value stream within the Mortgages Chief Information Office (CIO) function. The Mortgages CIO function is responsible for enabling technology solutions that support our mortgage business, putting customers and colleagues at the heart of everything we do.

In this hands-on Senior Business Analyst role, you’ll be based in the Integration value stream, where you will collaborate with and influence senior stakeholders, designing and delivering business solutions that add significant value to achieve business success and help us meet our customer needs.

We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, London, Northampton or Bournemouth office.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

A key priority for this role is your ability to roll your sleeves up and work alongside your team, partnering with other change roles to ensure the full breadth of change is understood, the design meets requirements, dependencies are identified, and the business analysis approach and artefacts are planned and delivered with the required insight incorporated.

With relevant experience under your belt, you’ll use your business analysis or solution design knowledge to identify solutions and approaches that achieve the best business outcomes, influencing technology and business decisions with confidence and innovation, while considering any external factors and dependencies.

You will be responsible for task managing Business Analysts, ensuring that their work is estimated, scheduled, prioritised, and meets quality expectations. You will use your strong communication skills to engage with diverse change team participants and establish influential relationships with business stakeholders and the leadership team. As the team grows, you may also be required to line manage Business Analysts.

You’ll use your own initiative in this role and will be expected to work with a proactive mindset, aiming to identify, escalate, and resolve issues and risks. As a Senior Business Analyst, you’ll strive for continuous improvement in your work and coach your team on using best practice techniques.

We need somebody who has/is:

• Experience at delivering, prioritising, sequencing and sizing Business Analysis activities
• Proven analytical skills in defining business outcomes, business requirements, process modelling, operational designs, target operating models and supporting end-to-end delivery for a diverse range of user needs
• Adept at problem identification and resolution, providing meaningful insight and recommendations to facilitate solution discussions
• A good understanding of Nationwide’s compliance, governance and change deliverables
• An understanding of Nationwide’s Products & Services, and their importance in delivering our Blueprint
• The ability to confidently communicate; with the ability to present information to senior stakeholders reporting on progress, blockers and challenges
• Proven task and line management experience
• The ability to accommodate differing needs of multi-disciplined and geographically dispersed teams, consisting of internal and external resources e.g. Third-party suppliers, remote colleagues and contractors
• Experience and broad knowledge of technology, digital experience design, business operational models, along with knowledge of working with APIs and/or data analysis

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.