We’re looking for a Scheduling Analyst to join our Workforce Performance and Productivity team, supporting Retail Services through effective workforce planning and close partnership with our operational colleagues.
This is a varied role that combines planning, analysis and stakeholder engagement. You’ll play an important part in ensuring our channels have the right resource in place to meet customer demand, while balancing efficiency and colleague experience.
You’ll be responsible for building and maintaining schedules, adjusting plans as demand changes, and supporting day-to-day operational delivery. Alongside this, you’ll work with branch and operational teams to help them understand performance and make informed decisions.
A key focus of the role will be supporting the rollout and embedding of our Workforce Planning tool across the Retail Services. You’ll work closely with stakeholders to support adoption, provide guidance and help shape how the tool is used in practice.
You’ll also bring together data from multiple systems to build a clear view of performance, translating this into straightforward insight that can be easily understood and used by stakeholders.
This role would suit someone who enjoys working with both data and people and is looking to develop their stakeholder engagement and workforce planning experience.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.
This is a 12-month secondment opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
The role involves building and maintaining schedules aligned to customer demand and operational priorities, ensuring resources are effectively planned to support service delivery. It requires working closely with Retail Services colleagues to understand performance trends and help inform decision-making.
A key responsibility includes collating and interpreting data from multiple dashboards to create a clear and consistent view of performance, and translating this into straightforward, actionable insights for stakeholders.
The role also supports the rollout and embedding of Workforce Planning tools across Retail Services, providing ongoing guidance and support to users to ensure effective use. Acting as a point of contact, the individual will respond to queries and resolve scheduling-related issues in a timely manner. In addition, the role focuses on identifying opportunities to improve resource utilisation and enhance ways of working, demonstrating a proactive and continuous improvement mindset.
About you
You will have:
Experience in a customer-facing or stakeholder-focused environment (like Branch Network, Customer Contact or Retail Operations), with the ability to build strong working relationships
Good numerical and analytical skills, with confidence working with data from multiple sources
Ability to combine information into a clear and meaningful view of performance
Strong communication skills, with the ability to explain information in a simple, practical way
Good organisation and attention to detail, with the ability to manage competing priorities effectively
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Maria Debska, Alex Ramsay and the main recruitment contact is Angela Darbar.
Please note that should you be successful in securing this role, the job title on our internal systems will be Workforce Performance & Productivity Analyst.
Contact Details:
Nationwide Building Society Recruitment Team
