Strategic Business Services (SBS) is a Credit Risk, 2nd line of defence team who provide support to business customers facing financial difficulties with the objective of protecting members interests through enhanced asset quality and loss minimisation.
The team is predominantly based in Glasgow and Leeds and deal with Stage 2 “Watch” or Stage 3 “Non-Performing” businesses. Customer files referred to SBS typically range from £100k debt upwards SME’s up to multi-million pound corporate connections. - covering all industry sectors and geographies. SBS use in-house expertise, and where appropriate also bring in 3rd party specialists (legal / accountancy / sector experts) in delivering customer strategies.
The primary objective is to deliver a turnaround in the business performance and repatriate back to Front Line, where turnaround is not feasible, recovery via formal demand is made on the customer to realise any supporting security.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.
This is a 6-month secondment opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be weekly in Glasgow or Leeds. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
Reporting to the Head of SBS, the role holder has responsibility for maintenance, compilation, and analysis of several key asset quality tools for SBS. The role holder will provide support and input at regular LT meetings.
The role requires coordination of and the provision of internal and regulatory reporting on behalf of SBS. The role holder will require to build strong relationships within both the team and the wider Society to ensure they are in an informed position.
The role holder is the key interface with 2nd line oversight for all aspects of Integrated Risk Management, specifically on file testing and portfolio reviews.
About you
To be successful in this role you will be / have:
An effective Communicator to a senior stakeholder audience and contribution to Regulatory responses
An Intermediate level Excel user with ability to use pivots etc to create dashboards
Demonstrable experience liaising with SBS file managers and Executives in order to maintain an overall picture of the direction of B&DD compared to plan and ensuring HO SBS is kept informed
Own exemplary discretion, given sensitive nature of SBS information
Have excellent organisational skills, given LT support element of role
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Craig Canning, and the main recruitment contact is Thomas Pegg.
Please note that should you be successful in securing this role, the job title on our internal systems will be Asset Quality Manager.
Contact Details:
Nationwide Building Society Recruitment Team
