As part of the Recruitment Risk, Governance & Controls Team, you will play a key role in supporting the delivery of compliant and well-governed recruitment processes across the organisation.
You will provide administrative and operational support across a range of activities, including reporting, maintaining accurate records, data collation, quality checking, and stakeholder engagement. A core responsibility will be supporting pre - employment screening for new hires, ensuring all checks are completed accurately and in line with required standards. This includes reviewing screening outcomes, preparing dispensation documentation, and liaising directly with candidates and stakeholders to gather additional information where needed.
You will also contribute to quality assurance activities, reviewing processes, analysing outcomes, and identifying opportunities for continuous improvement.
In addition, the role will involve close collaboration with Procurement and external suppliers, supporting supplier onboarding processes, contract renegotiations, and managing requests for additional headcount. You will ensure that all activities are delivered in line with governance frameworks and risk controls, playing an important role in maintaining compliance and mitigating risk across recruitment operations.
A key part of the role will be maintaining high-quality data and producing meaningful management information (MI) to support decision-making and oversight.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton offices. If you are aligned to our Glasgow hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be in Glasgow. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
You’ll work closely with other members of the Recruitment Risk, Governance & Controls Team to ensure that administration support is provided to some of our key activities. This could include running reporting, maintaining information records, collating data, quality checking or contacting stakeholders for information. This role will also support our pre-employment screening activity which is conducted as part of the onboarding of new starters to Nationwide. This could include reviewing their screening information, preparing dispensation minutes and contacting candidates to gain information relating to their personal circumstances. Maintaining accurate data relating to these processes is really important, so a key part of this role will be capturing information and being able to produce MI from this. You will also support quality assurance activity, reviewing processes, analysing what has taken place and creating actions as a result of this.
About you
You will have:
- Proven experience of conducting quality assurance activity.
- Working knowledge and understanding of Nationwide’s recruitment processes (permanent and/or contingent)
- Working knowledge and understanding of pre-employment screening standards and processes.
- Proven experience of undertaking work requiring a high level of attention to detail and accuracy.
- Significant experience of working in roles which have required working to deadlines, prioritisation and strong organisational skills
- Demonstrable experience of using Excel to capture and manipulate data (e.g. Pivot Tables)
- Experience of dealing with multiple stakeholders and comfortable having challenging conversations
- Demonstrable experience of using SharePoint and Microsoft Teams.
- Experience of working independently
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Lucy Swansborough, and the main recruitment contact is Bhavit Panchmatia.
Contact Details:
Nationwide Building Society Recruitment Team
