Project Manager in Swindon

At Nationwide we aim to get things right first time but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross community capability who rapidly assimilate knowledge and build an understanding of emerging issues and incidents in order to plan and deliver the required remediation for impacted customers.

Are you meticulous and methodical when it comes to planning a new piece of work with multiple workstreams? Do you thrive under pressure working within a fast paced and challenging environment? Do you have an interest in mitigating risks and issues for complex scenarios? Can you quickly build new strong and lasting relationships with stakeholders? Can you work with ambiguity? If so, then a Delivery Manager role in the Remediation Centre of Excellence could be for you!

We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 30 and 35 hours. This is a 12 month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, Northampton or Dunfermline office. If your application is successful, your hiring manager will provide further details on how this works.

This is an exciting opportunity within the Remediation Centre of Excellence – on a day-to-day basis you will own and support the management of Remediation projects through the full lifecycle from inception through to close-down. This will involve supporting the scoping, planning, estimating, and delivering the change.

You will take responsibility for the delivery and management of successful Remediation projects against agreed delivery plan(s) to time and quality, managing workstream plans and supporting the Senior Delivery Manager. This will involve business readiness, control development, monitoring and implementation. You must be adept at working with ambiguity and delivering at pace, providing timely updates and reporting to the Programme Lead/Senior Delivery Manager on progress, updates to plan, slippage, risks and issues.

Working with multiple teams across Customer Resolutions, and heavily with our operational functions, you will show understanding of multiple dynamics. The projects you work on will range from the front door, to close down and continuous improvement activities and you’ll work so that the solutions linked to the remediation project are implemented to ensure they meet the needs of our customers.

Continuous improvement is a key part of our strategy; by identifying and implementing opportunities for improvement you will deliver business benefits and efficiencies, as well as pro-active identification, communication and resolution of risks and issues.

You will support the utilisation of the appropriate delivery methodology and production of collateral and you will enable delivery of the defined outcomes. This role encompasses collaboration with colleagues across the organisation ensuring that work is delivered on time, to the required quality and aligning to the Remediation principles and governance framework.

About you

As a minimum, you must have:

• Demonstratable experience of delivering remediation projects
• Extensive knowledge of leading small/medium projects end to end from inception, through to benefits realisation which have delivered measurable outcomes
• Strong critical thinking capability, with ability to comprehend and assimilate information rapidly, break down complex problems, and provide pragmatic solutions
• Proven capability in building and leading high-performing teams either through direct or matrix teams, underpinned by strong influencing, negotiation and relationship management capabilities
• Knowledge and experience of working with different change methodologies e.g., Agile and experience of robust governance and reporting frameworks
• Proven experience of working with stakeholders at different levels including identifying, engaging, managing expectations and communicating with confidence
• Confidence to challenge and influence where required including production of reporting up to Senior Leadership Team level

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.