Programme Change Coordinator in Swindon

Nationwide is undergoing an exciting period of organisational and people transformation—and this is your opportunity to be at the heart of it. As a Programme Change Coordinator, you will play a critical role as part of the team delivering meaningful change that improves colleague experience and ensures our delivery processes evolve in line with our ambitions. If you’re passionate about driving change, influencing stakeholders, working at pace and making a tangible impact, this is your chance to contribute to something that truly matters within Nationwide.

This opportunity offers the chance to broaden your experience and grow your career in change delivery. At Nationwide, we’re proud of our mutual values and the difference we make for our members and colleagues. You’ll be joining a collaborative environment where:

• Your ideas are valued and encouraged
• You’ll work on high-impact, people-focused transformation
• Flexibility and hybrid working are part of our everyday culture
• Strong relationships and teamwork are at the heart of success

We are happy to consider flexible working approaches to help you perform at your best. This is a 12-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

In this role, you will lead and coordinate programme governance by maintaining plans, trackers, risks, and action logs—ensuring all activity is aligned with frameworks and programme priorities, utilising JIRA. Additionally, you will support the delivery of people-focused change initiatives, from design through to implementation and ensure high-quality execution by working closely with the Programme team to keep all activity well-managed, coordinated, and controlled. A key part of the role will be to collaborate with stakeholders across Nationwide to drive engagement and ensure successful adoption of change and you will also facilitate colleague engagement and feedback, supporting sessions that capture insights and identify continuous improvement opportunities. Furthermore, you’ll be expected to champion best practice in change management, helping to embed structured, consistent approaches across initiatives and preparing polished slide decks.

About you

We’re looking for an organised, proactive, and collaborative individual who thrives in a fast-paced change environment. We are looking for the following:

• Programme & Project Coordination
• Strong ability to manage plans, track progress, and maintain governance documentation
• Experience using JIRA or similar change management tools
• Experience coordinating multiple workstreams with attention to detail
• Change Delivery & Implementation
• Understanding of change management principles and how to apply them effectively, including understanding of risk management
• Experience supporting or delivering organisational or people-related change
• Stakeholder Engagement
• Confident communicator with the ability to build relationships across different levels
• Skilled at influencing and collaborating with colleagues to achieve shared goals
• Organisation & Planning
• Highly organised with the ability to prioritise workload and manage competing deadlines
• Strong attention to detail and ability to keep work aligned to frameworks and objectives
• Data & Insight Focus
• Comfortable analysing feedback and identifying themes, risks, and opportunities
• Able to translate insight into actionable improvements
• Collaboration & Teamwork
• A team player who enjoys working closely with others to deliver results
• Brings energy, initiative, and a positive mindset to challenges

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Michelle Innes and the main recruitment contact is Thomas Pegg.

Please note that should you be successful in securing this role the job title on our internal systems will be Operational Support Officer.