Personal Assistant in Swindon

We’re looking for a highly organised and proactive Personal Assistant to join Group Customer Operations, supporting senior leaders and playing a key role in enabling the smooth and effective delivery of operational priorities. This is a pivotal role at the heart of Customer Operations, ensuring leaders can operate with pace, focus, and impact in a fast-moving environment. As a trusted partner, you will help drive the coordination and delivery of key strategic and operational outcomes that support customer experience and business performance.

You’ll bring structure, clarity, and forward planning, anticipating needs, managing competing demands, and ensuring leadership time is focused on the highest-value activities that improve outcomes for both customers and colleagues. This is a 12-month Fixed Term Contract opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working.

Responsibilities:

• Provide high-quality executive support to senior leaders across Group Customer Operations.
• Manage complex and fast-moving diaries and inboxes, responding to shifting demands with pace, accuracy and sound judgement.
• Coordinate meetings, governance forums and key operational touchpoints, acting as a central point of contact and building trusted relationships across senior stakeholders and internal teams.
• Focus on forward planning and organisation, from logistics and travel to ensuring schedules run seamlessly.
• Prepare for important meetings, making sure materials are aligned and actions are clearly captured and followed through.
• Maintain accurate documentation and support governance and reporting requirements.
• Continuously look for ways to improve how things work, introducing structure, streamlining processes and using digital tools to enhance collaboration and efficiency.

About you:

• Proven experience supporting senior leaders or leadership teams in a fast-paced operational environment.
• Strong organisational skills with exceptional attention to detail.
• A proactive, solutions-focused mindset with the ability to anticipate needs and remove barriers.
• Excellent communication and interpersonal skills, with confidence engaging senior stakeholders.
• The ability to manage multiple priorities and competing demands effectively.
• A professional, discreet, and resilient approach.
• A continuous improvement mindset, always looking for ways to simplify and enhance ways of working.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.