We are looking for a proactive and organised professional to join Cloud, Digital and Integration (CD&I). This is a varied and fast-paced role, combining creative colleague communications with hands-on operational support.
You will bring COO communications to life for CD&I colleagues and use creative thinking to boost engagement and create a positive people environment. At the same time, you will keep the operation running smoothly by coordinating activity, tracking progress and ensuring plans and processes stay on track.
You will also play an important role in improving how the Business Support team works, identifying opportunities to simplify processes and using tools or simple automation to reduce manual effort and increase efficiency.
Reporting to the Senior Business Manager, this role supports CD&I, part of the Group COO function. The team is responsible for the Society’s Core Digital Channels (including Mobile App and Internet Banking), the Middleware estate and Cloud Platforms.
Embracing new technologies, our focus is enriching and improving our customer’s digital experience with new capabilities and improved performance and resilience.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London offices. Whilst this location is where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
A typical day in this role is varied and fast-paced, focused on helping the CD&I function run smoothly and remain a great place to work. You will bring COO communications to life for CD&I colleagues, using feedback and insight to make sure they reach the right people in the right way. You will use creative thinking to boost engagement and create a positive people environment, where colleagues understand and celebrate the value and impact of their work.
Alongside this, you will support the day-to-day running of the function by keeping key activities organised, tracking progress on actions, and ensuring plans and processes are up to date. You will also look for ways to improve how the team works, using tools or simple automation to increase efficiency and reduce manual effort, while working closely with senior colleagues to maintain strong governance and support wider business priorities.
About you
As a minimum, you will have:
- Experience of using creative thinking to plan and deliver employee communications across channels, to increase colleague understanding and engagement
- Ability to use feedback and culture survey insight to shape clear communication plans that reach the right audiences and improve impact
- Experience of managing a varied workload in a fast-paced environment, balancing planned activity with reactive business needs and meeting agreed deadlines
- Experience of supporting the smooth running of a function, including tracking actions, maintaining plans and ensuring key processes remain up to date
- Experience of improving ways of working by identifying inefficiencies and using tools or simple automation to reduce manual effort and increase consistency
- Experience of working across teams to deliver outcomes, including coordinating activity, tracking progress and addressing blockers
- Ability to build effective relationships and influence senior stakeholders to maintain strong governance and support wider business priorities
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Katherine Joanes and the main recruitment contact is Bhavit Panchmatia
Contact Details:
Nationwide Building Society Recruitment Team
