Do you fancy a new challenge? Are you a go getter looking to push your skills to the next level? Then keep reading as this might be the opportunity you have been waiting for!!
We are looking for a Litigation Case Handler to join our Outsourced Litigation Team in Collections & Recoveries. This is a Team where you can play a vital part in supporting our most financially vulnerable members who face losing their home. Our operating hours (35 hours per week) are 9am to 5pm Monday to Friday.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
This is a 12-month secondment opportunity.
Responsibilities
What you’ll be doing
As a member of the Outsourced Litigation team, you will administer our members mortgage accounts who are in serious arrears, following the instigation of legal proceedings, which could ultimately mean the customers home is repossessed.
Your aim is to support our external Solicitors to work customers accounts through the litigation and court processes and review and monitor the accounts ensuring timely and appropriate progression. The aim is to ensure a good outcome for every customer and deliver excellent service, even in difficult circumstances.
You need to be able to manage the account through our legal process and make sure all required steps have been taken, ensuring that the member is aware of what will happen and that our Solicitors have everything they need to progress a satisfactory claim.
This role will involve liaising with our Third-Party Solicitors as well as other teams across Collections and Recoveries; ensuring you are delivering a fantastic level of service for every member, at every stage of the process.
This is a perfect opportunity for someone who has the desire to broaden their skills and knowledge within Collections & Recoveries.
Qualifications
About you
To make the most of this opportunity you will need to:
- Be solutions focused, you’ll have the drive and determination to achieve the very best for Nationwide and for the members that you work with
- Have great communication skills, both verbal and written, with a confident, articulate & enthusiastic manner
- Can be discreet and tactful
- Have a desire to work as part of an effective team
- Proven ability to analyse financials and make a recommendation for best course of action
- The ability to review each case individually, challenging the ‘standard’ process where appropriate to get the right outcome
- The ability to be able to take a step back and see the account and the member journey in a holistic manner
- An understanding of our mortgage products and host systems ICL and Summit
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Danielle Lewis and the main recruitment contact is Lina Dzigele.
Contact Details:
Nationwide Building Society Recruitment Team
