The Lead Content Editor, Operational is a leadership role within the 1 to 1 Enablement team in Customer Marketing. You will play a key role in shaping how the Content Editor function operates, ensuring it is set up to deliver consistently high quality work in a way that is sustainable, controlled and scalable.
Working in close partnership with the Lead Content Editor, Technical, you will co lead the Content Editor team with shared line management responsibility. Together, you will ensure the team is well supported, clearly directed and able to deliver effectively across a fast paced, squad based environment.
This role has a strong focus on people leadership and operational oversight, creating the right environment for Content Editors to succeed, while ensuring the function continues to evolve to meet the needs of the business and our customers.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.
This is a 6-month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
As the Lead Content Editor, Operational, you will lead the day to day running of the Content Editor function, creating the conditions for the team to deliver consistently high quality work across email, app and internet banking. You will support and develop Content Editors through clear direction, regular coaching and a strong focus on engagement, helping everyone to grow while building a collaborative and supportive team culture.
You will ensure work is planned and delivered effectively across squads, managing capacity and priorities so that demand is balanced and delivery remains smooth and sustainable. By embedding clear ways of working and maintaining a strong focus on quality, you will help the team produce content that meets both customer needs and marketing standards.
You will play a key role in strengthening how the team operates, identifying opportunities to simplify processes, remove friction and improve efficiency so that delivery can scale as demand grows. Alongside this, you will ensure the right controls are in place, supporting the team to meet governance requirements and manage risk confidently as part of day to day delivery.
Working closely with the Lead Content Editor, Technical, as well as squad partners and wider marketing teams, you will help connect operational delivery with technical capability, ensuring the Content Editor function remains aligned, responsive and set up for future growth.
About you
As a minimum, you’ll have:
Demonstrable experience leading and developing a team, including performance management, coaching and improving individual and team capability
Experience working in content or digital marketing, with practical knowledge of content workflows and delivery across channels such as email, app or online platforms
Experience designing and delivering training, onboarding or capability frameworks that improve consistency and performance
Evidence of reviewing and improving processes to increase efficiency, simplify ways of working or support scalable delivery
Experience managing workload, priorities and team capacity within a delivery led or squad based environment
Strong communication skills, with experience engaging and influencing stakeholders, including senior audiences, and translating complex processes into clear guidance
Experience working collaboratively across teams to deliver outcomes, with a clear focus on quality, risk awareness and accountability
Working knowledge of content editing tools and technologies such as CMS platforms, HTML or CSS, or testing tools, with the ability to collaborate effectively with technical specialists
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Lucy Kilpatrick, and the main recruitment contact is Ola Crown.
Please note that should you be successful in securing this role, the job title on our internal systems will be Marketing and Corporate Affairs Manager.
Contact Details:
Nationwide Building Society Recruitment Team
