We have an excellent opportunity for an experienced Business Analyst to join our Digital Business Analysis Team as a Lead Business Analyst within our Cloud, Digital and Integration (CD&I) function, part of our Chief Operating Office.
The Digital business is a significant part of the wider Nationwide service offering. We have over 8.5 million users of our Banking App, Internet Bank and Mortgage platforms, providing members with the ability to service their daily banking needs.
As Lead Business Analyst you will have oversight of business analysis across multiple Digital portfolios, including technical Platforms and Servicing domain and Integration. You’ll be accountable for the planning and shaping of new changes, driving quality business analysis throughout the delivery lifecycle within your assigned portfolios to deliver safe and compliant customer outcomes.
With a proactive, highly motivated mindset, we’ll expect you to be hands on, collaborating with and influencing senior stakeholders, designing and delivering business solutions which add significant value to our customers. You will be confident navigating ambiguity, in a fast-paced delivery environment.
In addition to supporting the delivery of change, our Digital BAs will also contribute to Nationwide’s Business Analysis and Product Ownership Practice and help drive forward a range of initiatives, covering AI and Ways of Working.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
In this role you will lead, coach and develop a team of Business Analysts, supporting delivery across multiple initiatives and locations, with a strong focus on enabling your team to perform at their very best every day.
As a senior member of the Digital Business Analysis team, you’ll lead Business Analysis activity end-to-end, ensuring alignment to enterprise outcomes, strategic objectives and cross-portfolio priorities. This includes overseeing estimation, resource planning and task management, while balancing interdependencies and competing demands, and using your experience to confidently influence both business and technology decisions with innovative, outcome-focused thinking.
In this role, you’ll drive discovery and shaping activities that support the delivery of strategic outcomes, applying your business analysis and solution design expertise to identify the right solutions. You’ll analyse complex business problems and make clear, evidence-based recommendations, managing trade-offs across cost, risk, value and time.
You will also play a key role in maintaining high standards of governance and quality across all initiatives, providing assurance of analysis, process design and solution outputs to ensure consistency, compliance and alignment to agreed standards and regulatory requirements.
Committed to continuous improvement, you’ll actively identify opportunities to enhance both your own work and that of your team throughout the delivery lifecycle. Working closely with Digital colleagues and business stakeholders, you’ll foster strong collaboration across disciplines to deliver meaningful, customer-focused outcomes.
About you
To be a successful candidate:
You’ll have extensive experience of working within a business analysis or solution design role, on complex, cross-functional initiatives with the ability to lead a team of people, preferably within financial services and/or a Digital domain.
You will be a conceptual, lateral thinker with excellent insight in defining business outcomes and requirements within a Digital environment with the ability to analyse and problem-solve to determine solutions.
You’ll have knowledge in business solution/analysis techniques, tools, and methods with a strong understanding of their purpose, fit and relevance when initiating developments.
You’ll have a strong understanding of the role of demonstrable compliance and governance within a rapid delivery environment.
You’ll have a detailed understanding of and ability to accommodate and blend the differing needs of multi-disciplined teams, consisting of internal and external resources e.g. Third-party suppliers, remote colleagues and contractors.
You’ll be a confident communicator; with the ability to present information to senior stakeholders and design forums and influence stakeholders at all levels
You’ll have a fundamental understanding of a Digital function, processes and technologies
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Caroline Beasley, and the main recruitment contact is Andrew Ducker.
Lead Business Analyst in Swindon employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Strategic Finance team. Located in Yorkshire and the North-East, we provide flexible working arrangements, competitive benefits, and ample opportunities for professional growth, ensuring that our employees feel valued and empowered to make a meaningful impact in corporate banking.
Contact Details:
Nationwide Building Society Recruitment Team
