Insight & Reporting Manager in Swindon

This is an exciting opportunity to work within the Group Customer & Communications community. Working in the Customer Strategy team, you’ll be responsible for the direction, development and coordination of insights to help inform and shape our customer strategy. Our ambition within Customer Strategy is to ensure Nationwide is an organisation rooted in outstanding customer insight oriented around a compelling customer strategy delivering fairer and more rewarding propositions and driving deeper, more actionable awareness on customer performance. At the heart of this role are our customers, who are at the forefront of every decision we make.

We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. This is a 9-month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office.

Responsibilities:

• By working across the Customer Strategy team, you’ll be responsible for ensuring joined up, prioritised and compelling understanding of our customers across the wider organisation (including senior leadership and the Executive Board) to drive optimal strategic decision making.
• You’ll be focusing on understanding the backdrop to our customers’ lives, tracking and analysing societal and market trends and considering how these impact customers’ financial needs and behaviours.
• You’ll be comfortable using, and briefing, research and detailed analytics data, which will be supplied by our experts in these fields and translating this into actionable insights.
• Furthermore, you will curate insights that will be consumed at both Exco and Board level, synthesising multiple inputs from across Nationwide into concise and compelling narratives.

About you:

• Experience in developing consumer insight narratives for senior and wider internal audiences with proven ability to ensure the packs are clear, concise and compelling.
• Knowledge in developing narratives and presenting to a variety of audiences, including Exec level.
• A broad understanding of consumers and macro-economic drivers of consumer sentiment and behaviour and an understanding of the external financial services market including core and emerging competitors.
• Experience in working with ambiguity, multi-tasking and working to tight timescales.
• An ability to work across the organisation to ensure insights are holistic: cross-functions (e.g. product teams, Finance/Treasury, Risk, Marketing) and members of the broader internal team (coordinating with, for example, research and analytics teams).
• Confidence in working with numbers and data with good commercial acumen, including knowledge of how financial services P&Ls operate.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.