At a Glance
- Tasks: Join our BOSS Infrastructure team to support software deployments and maintain test environments.
- Company: Nationwide, a mutual bank focused on fairer finances and customer-first service.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Flexible hybrid working options available to help you thrive.
- Why this job: Make a real impact in a dynamic environment while developing your IT skills.
- Qualifications: Level 3 IT qualification or relevant experience; knowledge of Windows environments required.
The predicted salary is between 30000 - 40000 £ per year.
As an E1 Infrastructure Engineer you will be an integral part of our Branch Office System Software (BOSS) Infrastructure team. You will be working closely with our BOSS Infrastructure SME to help maintain the BOSS test lab and provide support to test teams both within and outside of the Teller Modernisation Value Stream. You will also be responsible for maintaining client allocations and assisting in software deployments throughout our development lifecycle.
Across Customer Technology (CT), we have an important journey ahead of us to build and maintain our position in the market and respond to changing customer needs, guided by the strategic pillars of More Rewarding Relationship, Simply Brilliant Service, and Focused, Fit and Fast. This role is within the Customer Servicing Chief Information Office function. BOSS is Nationwide's Teller System and as an application has recently been transferred to Customer Servicing together with a roadmap of modernisation for the current BOSS application. You’ll be supporting our onsite BOSS test lab in Swindon which requires out of hours support on an ad hoc basis to assist in software deployments.
We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works.
You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
In this role, you will collaborate with a variety of teams both within and beyond the Teller Modernisation Value Stream, helping to ensure they have the environments and support they need. You will also be involved in activities such as assisting with client allocations and general day-to-day requests for the BOSS test lab. You will be supported by the BOSS Infrastructure SME to guide you through your role and responsibilities.
About you
As a minimum, you will have/be:
- A minimum of a Level 3 qualification in an IT related field, or relevant experience in an IT role
- Knowledge of Windows Desktop environments, including Windows 11, Windows Server, OS level troubleshooting
- Exposure to IT service management tools e.g. ServiceNow or similar, including logging, categorising, prioritising, and updating incident tickets
- Awareness of fundamentals e.g. Active Directory (user accounts, group membership, password resets), file permissions, IP configuration, DNS resolution, DHCP, Wi-Fi vs LAN connectivity, and the ability to carry out first line diagnostics
- Capable of supporting live technical environments under supervision, with a clear understanding of escalation procedures and service boundaries
- The ability to follow documented processes and standard operating procedures to ensure consistent and auditable support delivery
- Communication skills, with the ability to gather accurate technical information from users and provide clear updates to both technical and non-technical teams
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Karen Bell, and the main recruitment contact is Ashley Dodds.
Infrastructure Engineer E1 in Swindon employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and well-being. With flexible hybrid working options, generous benefits including private medical insurance and a competitive pension, and a commitment to community engagement through paid volunteering, we empower our employees to thrive both personally and professionally. Located in Swindon, our collaborative environment fosters innovation and ensures that every team member feels valued and inspired to make a meaningful impact.
Contact Details:
Nationwide Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer E1 in Swindon
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Nationwide. A friendly chat can open doors and give you insider info about the role and company culture.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Windows environments, Active Directory, and troubleshooting. We want to see that you can handle the tech side of things!
✨Tip Number 3
Show us your customer-first attitude! Think of examples where you've put customers at the heart of your work. This is key for us at Nationwide, so make sure to highlight those experiences during your chats.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and being part of our mission.
We think you need these skills to ace Infrastructure Engineer E1 in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Infrastructure Engineer role. Highlight relevant experience and skills that match the job description, especially around IT service management and Windows environments.
Showcase Customer First Behaviours:Demonstrate how you embody our customer first behaviours in your application. Share specific examples where you've put customers at the heart of your work or challenged the status quo for better outcomes.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. Use straightforward language that reflects your understanding of the technical aspects of the role without overcomplicating things.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, we love seeing candidates who take the initiative to follow our process.
How to prepare for a job interview at Nationwide Building Society
✨Know Your Tech Inside Out
As an Infrastructure Engineer, you'll need to be familiar with Windows environments and IT service management tools. Brush up on your knowledge of Active Directory, DNS, and DHCP. Be ready to discuss how you've used these in past roles or projects.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to share examples of how you've tackled technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to follow processes and escalate issues when necessary.
✨Emphasise Customer-Centric Behaviours
Nationwide values a customer-first approach, so think about how you've put customers at the heart of your work. Prepare to discuss specific instances where you empathised with users or improved their experience through your technical support.
✨Be Ready for Flexibility Questions
Since this role involves out-of-hours support and hybrid working, be prepared to discuss your availability and how you manage work-life balance. Show that you're adaptable and willing to go the extra mile when needed, aligning with Nationwide's commitment to flexibility.
