The Websites Team is responsible for all aspects of the Nationwide website estate, including nationwide.co.uk, nationwide-intermediary.co.uk, themortgageworks.co.uk, and product pages within the Internet Bank and Banking App. Our purpose is to deliver a simply brilliant experience every time a customer interacts with us online, ensuring content is clear, accurate, and easy to use.
We’re looking for a motivated and detail orientated Governance and Controls Consultant to join our Websites Operations Team. In this role, you’ll support the team in meeting the requirements of the Communications Risk Policy, helping to maintain strong governance and effective controls across the website estate.
Working closely with colleagues across the Society, you’ll help ensure our approach remains aligned to policy, well governed, and continuously improving, so that we can deliver the right outcomes for our customers while operating in a controlled and compliant way.
This is a 6-month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
As the Governance and Controls Consultant, you’ll support the ongoing implementation and day-to-day operation of governance and control frameworks across the website estate, ensuring all activity aligns with the Communications Risk Policy and internal standards. A key part of the role will be owning and managing the Annual Content Review control, working closely with stakeholders to make sure website content is accurate, appropriately approved, and reviewed within required timeframes.
You’ll engage with colleagues across the business to clarify responsibilities, secure approvals, and keep activity on track, proactively identifying and managing risks to maintain the effectiveness of controls. Alongside this, you’ll collaborate with the Customer Experience Platform Team to support the design, testing, and implementation of a new workflow tool that will help improve how content reviews are managed.
More broadly, you’ll contribute to the smooth running of Website Operations, supporting governance forums, publishing activity, and a range of operational and ad hoc tasks. You’ll also produce regular management information and reporting, providing clear insight into performance, risk, and the effectiveness of controls across the website estate.
About you
For this role, you will have/be:
- Experience working in a governance, controls, operations, or regulated environment
- Strong attention to detail and the ability to manage process and documentation effectively
- Confident stakeholder management, with the ability to engage and influence across teams
- Strong organisational skills, with the ability to manage multiple priorities and deadlines
- Comfortable working with data and producing clear, concise reporting – typically using PowerBi and Excel
- A proactive mindset, with a focus on continuous improvement
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Amanda Vesey, and the main recruitment contact is Ola Crown.
Please note that should you be successful in securing this role, the job title on our internal systems will be Marketing and Corporate Affairs Consultant.
Contact Details:
Nationwide Building Society Recruitment Team
