Financial Crime Team Manager - Lead in Swindon

Join our Retail Risk Profiling (RRP) Team as a Financial Crime Team Manager and play a pivotal role in protecting our customers and society from economic crime. Operating at the frontline, you’ll lead a team dedicated to identifying and mitigating risk, investigating money laundering, submitting Suspicious Activity Reports (SARs), and delivering robust enhanced due diligence. This is an opportunity to make a tangible difference in a role that directly safeguards the integrity of Nationwide.

You’ll bring proven experience managing teams within a financial crime environment, with strong knowledge of legislation, regulation, and industry guidance. Confident in performance management, coaching, and development, you’ll inspire your team to meet demanding KPIs while maintaining high standards. With excellent communication and stakeholder management skills, you’ll influence at all levels, make sound risk-based decisions, and effectively prioritise in a fast-paced, evolving environment where multiple demands must be balanced with urgency and impact.

This is a role where no two days are the same, offering continuous learning and exposure to complex, real-world challenges. If you thrive under pressure, build strong relationships, and want to lead a team that delivers meaningful impact every day, this is your chance to grow your career while making a genuine difference. This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, Northampton, Wakefield, Sheffield or Dunfermline office.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

Responsibilities:

• As a Team Manager within Retail Risk Profiling, you will lead and develop a team of Economic Crime Investigators and Senior Economic Crime Investigators, driving high-quality financial crime investigations across Nationwide’s customer base.
• You’ll provide day-to-day leadership through coaching, mentoring, and continuous development, creating an environment where individuals feel supported, motivated, and empowered to perform at their best while contributing to a shared purpose.
• You’ll be responsible for delivering strong operational performance, using clear goal setting, meaningful feedback, and recognition to inspire results.
• With oversight of resource planning, Management Information (MI), attendance, quality, and SLA adherence, you’ll ensure your team consistently meets expectations.
• Confident in making independent, risk-based decisions, you’ll also provide accurate governance reporting, manage regulatory risk effectively, and continuously enhance processes to improve efficiency and strengthen economic crime controls in a fast-paced environment.

This is a fantastic opportunity to deepen your expertise in a specialised and growing area of Financial Crime Operations, working collaboratively with other Team Managers and valuing diverse perspectives to achieve shared goals. Operating Monday to Friday between 8am and 5pm, this 12-month secondment offers a chance to broaden your leadership experience while building a high-performing, curious team culture and making a meaningful impact.

About you:

• You will be an experienced people leader with the confidence, resilience, and drive to lead an expert operational team, bringing a strong blend of leadership capability and financial crime expertise.
• You’ll thrive in a fast-paced environment, setting clear direction, driving performance, and supporting your team to deliver high-quality outcomes while maintaining robust risk awareness.
• You will need proven team management experience, with a strong track record in performance management, coaching, and developing individuals to achieve and exceed expectations in a demanding environment.
• Experience within a Financial Crime setting, with a solid understanding of how financial crime operations function, alongside up-to-date knowledge of legislation, regulatory requirements, and industry best practice.
• Strong operational management capability, including oversight of SLAs, MI, quality, attendance, and overall delivery, with the ability to interpret complex financial or legal information and translate it into clear, accurate, and timely management insights.
• Excellent root cause analysis skills, enabling you to identify underlying drivers of issues, apply structured thinking, and implement effective, sustainable solutions that enhance performance and mitigate risk.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.