Evergreen Analyst in Swindon

End User Services is accountable for the delivery and support of the organisations end user computing estate, including laptops, physical and virtual desktops, operating systems and applications. As a Release (Evergreen) Analyst within the End User Services (Release & Protect team), you will play a key role in ensuring end user devices remain secure, compliant and fully supported across a large-scale estate of over 25,000 Windows and macOS devices. This is a hands-on technical role within a highly analytical team, responsible for driving the delivery of operating system, threat and vulnerability assessment, application and security updates. You will be involved in the full release lifecycle, from initial assessment and testing through to deployment and post-release support.

We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon office.

Responsibilities:

• You will quickly build an understanding of the environment, proactively identify and resolve issues and take ownership of troubleshooting across endpoints to ensure successful and stable releases.
• Working closely with engineering teams, you will support and enhance update and patching capabilities, including monthly OS and M365 patch cycles, while leading on vulnerability remediation and device compliance.
• The role also involves collaborating with business stakeholders to plan releases, gather requirements and resolve issues impacting end user devices.
• You will work with modern management and security platforms including Intune, Entra, Defender, Qualys and Nexthink to analyse data, manage deployments and improve overall service performance.

About you:

• Experience using Microsoft Intune and M365 to manage and support endpoint environments.
• Advanced use of Excel (e.g. pivot tables, lookups, data analysis) to interpret and manipulate large data sets.
• Proven ability in technical troubleshooting and root cause analysis across Windows endpoints.
• Experience working with Microsoft Defender and endpoint security tooling.
• Knowledge of Threat & Vulnerability Management, including assessing, prioritising and remediating risks.
• Familiarity with vulnerability intelligence such as CISA KEV (Known Exploited Vulnerabilities) and applying this to patching strategy.
• Experience using Nexthink (or equivalent) for device health monitoring, analytics and troubleshooting.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.