We are looking for a proactive, high-performing, engineering quality manager to join our Property FM team. This role will help us to ensure site governance is followed, and that high MEP compliance and quality standards are maintained within our administration premises, via our supply partnerships.
As a high-performing Engineering Quality Manager, you’ll work closely with the Nationwide FM team and their FM supply partners, using your technical knowledge and experience to help ensure the application of engineering standards and best practices, that support organisational compliance, resilience and operational continuity. Your contribution will assist the management of FM partnership performance expectations and good customer outcomes, meeting our strategic and regulatory expectations.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you will be doing
A typical day within this job role would involve the quality assessment and assurance of FM partnership delivered proactive and reactive maintenance duties, including their compliance records. You’ll work closely with your fellow Nationwide FM team members and specialist maintenance supply partners, and will help with MEP projects assurance, including the review and assurance of project plans and delivery outcomes. Within the first 6 months of your employment, you will be supported to become technically familiarised with our admin centre estate. You will report to, and be supported by Nationwide’s FM technical lead, the senior facilities manager (Data Centres).
About you
You will have:
- Experience in a building services management related role for a corporate client premises, including critical environment management (data centre, hospital, trading floor, aviation, or similar), including QMS ownership and live-site risk management
- Knowledge: Deep understanding of M&E critical systems (UPS, generators, switchgear, CRAC/CRAH, chillers, CTS/ATS/STSs, BMS/DCIM). Strong grasp of UK regulations listed above; familiarity with ISO 9001/ 55001/ 27001 /22301/ 50001
- Governance design, audit, technical writing (MOP/SOP/EOP), KPI design, data analysis, supplier assurance, facilitation
- Excellent stakeholder management
- Electrical or mechanical qualification of BTEC/City and Guilds Level 3, or equivalent
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Nicholas Clinch, and the main recruitment contact is Bhavit Panchmatia.
Contact Details:
Nationwide Building Society Recruitment Team
