Economic Crime SME Manager in Swindon

Join us as an Economic Crime SME Manager within our Fraud and Financial Crime function, where you’ll play a pivotal role in shaping our approach to Economic Crime risk across the Society. Sitting at the centre of an evolving landscape, you’ll support key strategic initiatives, strengthen our control environment, and help drive the effective management of Fraud and Financial Crime risk.

You’ll bring deep subject matter expertise across fraud and financial crime typologies, supported by strong experience in project or risk management and a proven ability to lead teams through change. Your background may include fraud operations leadership, advisory work or change delivery. What matters most is your ability to influence, guide, and challenge in complex environments while embedding robust governance, structured delivery, and meaningful risk oversight.

In this dynamic role, you’ll shape risk assessments, inform strategic programmes, and provide clear, actionable insight to senior stakeholders. Your expertise will help strengthen controls, support change delivery, and enhance outcomes for both customers and the business. If you thrive in fast-paced environments, enjoy solving complex problems, and want to make a real impact in protecting Nationwide and its members, this is an exciting opportunity to advance your career and contribute to work that truly matters.

We are happy to consider flexible working approaches to help you perform at your best. This is an 18-month Fixed Term Contract opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites.

If your application is successful, your hiring manager will provide further details on how this works. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

In this role, you’ll use your expertise in Economic Crime to strengthen risk management, shape strategic delivery, and support change across the organisation. You’ll lead and contribute to risk assessments that clearly identify and manage financial crime risks, ensuring they are well understood and effectively controlled. Your project or risk management experience will help drive the successful delivery of key initiatives, with a focus on managing timelines, dependencies, and emerging risks.

You’ll work closely with partners across Change, Product, Technology, and Risk to embed strong financial crime controls into new and evolving systems, processes, and customer journeys. Acting as a trusted escalation point, you’ll provide clear, pragmatic guidance on complex issues while helping to design, review, and continuously improve fraud and financial crime frameworks. Your insight will influence senior decision makers, ensuring recommendations are grounded in evidence and aligned to organisational priorities. By capturing lessons learned and championing continuous improvement, you’ll help evolve our Economic Crime practices and strengthen our overall control environment.

If you’re motivated by meaningful impact and thrive in a collaborative, fast-moving setting, this role offers the opportunity to shape how we protect our customers and our business.

As a minimum, you’ll bring the expertise and confidence needed to operate effectively in a complex and fast-moving Economic Crime environment. You’ll have a strong foundation in Fraud and Financial Crime, supported by structured delivery skills and the ability to lead people through change while maintaining a clear focus on risk, governance, and customer outcomes.

You’ll also have:

• Fraud and Financial Crime expertise - Proven experience across multiple typologies, with the ability to apply deep subject-matter knowledge in practical, risk-focused ways.
• Project or risk management capability - Skilled in structured delivery, governance, and oversight to support effective and timely execution.
• Leadership through change - Demonstrated ability to guide and motivate teams in evolving environments, driving engagement and strong delivery outcomes.
• Regulatory and legislative understanding - Solid knowledge of the laws, regulations, and control frameworks that shape financial crime risk management.
• Change and strategic delivery experience - Background in contributing to major initiatives, risk frameworks, or transformation programmes.
• Stakeholder influence and challenge - Confidence in offering balanced advice, constructive challenge, and clear recommendations where risk, customer impact, and delivery pressures intersect.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.