Economic Crime Investigator in Swindon

b Overview /b p In this role you protect customers from fraud by investigating suspected activity and guiding clients to prevent repeat incidents. You’ll work within the Fraud Team, speaking with customers by phone to profile cases, determine fraud, and provide practical protection guidance. You’ll gain deep exposure to how fraud teams operate and collaborate across Nationwide. The opportunity combines investigative work with customer-focused service in a supportive, growth-oriented environment. /p b Pay / Benefits /b ul li 25 days holiday, pro rata /li li Private medical insurance /li li Pension /li li Annual performance-related bonus /li li Training and development /li li Salary sacrifice benefits scheme links /li /ul b Responsibilities /b ul li Investigate payments to determine if fraud occurred using strong questioning and profiling /li li Conduct outbound customer outreach when needed to gather information /li li Collaborate with other Fraud teams to stop fraudulent activity and protect member accounts /li li Make informed, customer-first decisions with team support and accountability for outcomes /li /ul b Key requirements /b ul li Excellent verbal communication skills with telephony or customer service experience /li li Curiosity and willingness to learn /li li Proven track record of delivering exceptional customer service /li li Experience handling challenging conversations with diverse individuals /li li Team player who can collaborate across teams /li li Ability to work independently and manage own workload /li li Strong decision-making skills with accountable autonomy /li li Good working knowledge of Microsoft Outlook, Teams, and Office applications /li /ul ul li Empathy /li li Curiosity /li li Excellentcustomer-service orientation /li li Profiling and investigative questioning /li li Telephony-based customer outreach /li li Microsoft Outlook /li /ul