At a Glance
- Tasks: Lead a dynamic team in managing critical IT operations and incident resolution.
- Company: Join Nationwide, a purpose-driven mutual bank focused on fairer finances.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Work in a supportive culture that values customer-first behaviours.
- Why this job: Make a real impact in a fast-paced environment with opportunities for growth.
- Qualifications: Experience in IT operations management and strong leadership skills required.
The predicted salary is between 9200 - 9200 £ per year.
We’re currently seeking an IT Operations Manager to join our team in the Enterprise Command Centre (ECC) at our Head Office in Swindon. If you're passionate about leading in a fast-paced technical environment where no two days are the same, this is your opportunity to make a real impact. In this pivotal role, you’ll manage a team of skilled IT specialists on a rotating 24-hour shift, taking charge of major incident resolution and ensuring the smooth operation of our critical IT systems.
The IT Operations Manager will be responsible for the operational management of technical specialist teams across the IT Enterprise Command Centre (ECC), ensuring IT system failures/outages are identified quickly and managed efficiently in line with defined response times and regulatory/business standards/procedures, communicating all updates to key stakeholders. This role operates on a 24/7 shift pattern of 3 days on and 3 days off (7:00am–7:00pm), followed by 3 nights on and 3 nights off (7:00pm–7:00am). This is a critical leadership position at the heart of our operations and includes an additional shift allowance of £9,200 per annum. For this role, you will be based onsite at our Swindon office.
Responsibilities:
- You’ll be accountable for leading one of our shift teams, comprising a range of technical and managerial resources, whose aim is to maintain and improve our IT service levels, integrity and security of the technology systems which are critical to the success of Nationwide’s operational, regulatory and strategic targets.
- Reporting to the Senior IT Operations Manager, you will play a key role as part of the leadership team, with an ability to identify and deliver continual service improvements to support our strategic objectives.
About you:
- As a minimum requirement, you’ll have experience as an IT Operation Manager with significant experience of working in a large IT operational support environment.
- Experience of working to demanding deadlines, so we will need to be resilient with an ability to respond quickly and confidently whilst being under pressure to deliver.
- Service delivery throughout the Enterprise Command Centre (ECC) is paramount, so it’s key that your character and mindset will help you overcome challenging tasks and responsibilities.
- You’ll be able to communicate complex technical information to non-technical stakeholders using business terminology and can think laterally in order to solve problems across multiple teams and IT components and services.
- Must have experience as a people manager who can lead, develop and inspire their teams.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications:
The extras you’ll get:
- 25 days holiday, pro rata.
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance-related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
ECC Operations Manager in Swindon employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Swindon Head Office where innovation and teamwork thrive. Our commitment to employee growth is evident through extensive training opportunities, competitive benefits including private medical insurance and a generous pension scheme, and a culture that values customer-first behaviours. Join us to make a meaningful impact while enjoying a supportive community that celebrates achievements and prioritises your well-being.
Contact Details:
Nationwide Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ECC Operations Manager in Swindon
✨Join the IT Consultancy Buzz
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We think you need these skills to ace ECC Operations Manager in Swindon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nationwide Building Society.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nationwide Building Society. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nationwide Building Society
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
