We have an exciting opportunity within our Digital Business Banking Team (Business Tribe) where we’re on the lookout for a Product Owner for our Business Banking Onboarding team. The opportunity to join the Team has come at a critical time for Business as we continue to drive improvement and innovation across Business Banking, focusing on improved Customer Experience and continued customer growth.
You’ll be working within Business Tribe to develop and deliver a product vision and strategy for your onboarding squad, focussing on Business Onboarding and our Financial Crime Roadmap, ensuring this aligns with the overall Tribe Objectives and Key Results (OKRs). As one of the closest people in the Business to the customer, you’ll provide constant feedback to the squad and help drive toward the vision. The biggest challenge is ensuring that the team knows with accurate detail, the value they need to deliver, driving towards simple solutions with a focus on our Customer Experience and the Tribe OKRs by managing a ruthlessly prioritised backlog and working closely with our Financial Crime Colleagues.
We are happy to consider flexible working approaches to help you perform at your best.
This is a 12 month secondment opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in our Glasgow office. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
You’ll be working within Business Tribe to develop and deliver a product vision and a strategy for your squad, focussing on Business Onboarding and our Financial Crime Roadmap, ensuring this aligns with the overall Tribe Objectives and Key Results (OKRs).
As one of the closest people in the Business to the customer, you’ll provide constant feedback to the squad and help drive toward the vision. The biggest challenge is ensuring that the team knows with accurate detail, the value they need to deliver, driving towards simple solutions with a focus on our customer experience and the Tribe OKRs by managing a ruthlessly prioritised backlog working closely with our Financial Crime Colleagues.
About you
It’s essential you have…
- Experience in Agile Development, with Product Owner (or similar) experience
- Comfort working with technology and the ability to engage in discussion with tech team to understand decisions and risks
- Confidence in managing the backlog: writing detailed user stories, refining stories with experts and typical ‘servant leader’ mindset when with the team
- Excellent communication skills with the ability to communicate complex messages and trade-offs and tell a compelling story
- Ability to influence a diverse group of stakeholders across the business with strong leadership skills
- Excellent problem-solving capabilities with the ability to lead the team to push the solution
- A challenger mindset and passion to challenge the status quo to find new solutions and drive out of the box ideas – you love embracing change
- A customer focus and a proven track record of delivering customer centric solutions.
- Really excellent stakeholder engagement skills. Stakeholder interaction and communication will be key to success in the role, so you'll need to be experienced in influencing stakeholders and communicating changes throughout the organisation
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring managers for this role are Wilson Ferguson and David Blainey, and the main recruitment contact is Farah Khan.
Please note that should you be successful in securing this role, the job title on our internal systems will be Product Owner.
Contact Details:
Nationwide Building Society Recruitment Team
