As a high-performing Data & Reporting Manager, you’ll lead the delivery of data, reporting and performance insight across the Facilities Management (FM) function. You’ll play a critical role in transforming operational property data into meaningful, actionable insights that enable informed decision-making, support regulatory compliance, and drive service excellence across the organisation.
Working closely with Facilities Management operational teams, Regional FM Leads, suppliers, and key internal stakeholders, you’ll ensure that performance, cost, risk and
compliance are effectively monitored and clearly understood. You’ll take ownership of reporting frameworks and data governance, ensuring that data integrity, security and quality standards are maintained in line with regulatory and industry requirements.
You’ll help Nationwide achieve its strategic objectives by providing robust oversight of FM data, supporting performance management, and identifying opportunities for improvement through insight-led analysis. This includes defining KPIs, benchmarking supplier and operational performance, and leading performance reviews to enhance service delivery.
You’ll also be responsible for maintaining compliance with relevant policies and standards, including ISO 9001, ISO 55001, SFG20 and IWFM guidance, as well as ensuring adherence to UK GDPR and data security requirements. Through your oversight of the risk register and leadership of root cause analysis activities, you’ll contribute to continuous improvement in data management processes and risk mitigation.
Acting as a key point of contact for data and reporting within the FM function, you’ll collaborate across teams to resolve data quality issues, shape reporting outputs, and provide expert insight that supports operational and strategic decision-making - helping to deliver strong customer outcomes and a well-controlled, compliant environment.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 21 and 35 hours.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Bournemouth, Northampton or London offices. If you are aligned to our Glasgow hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Glasgow. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
In this role, you will work closely with facilities teams and suppliers to turn property and operational data into clear, useful reports that support day-to-day decisions. You will monitor performance, costs, and risks, making sure information is accurate, easy to understand, and shared with the right people. You will regularly review data to identify trends, highlight issues, and suggest improvements to services and processes. You will also help ensure that data is well managed, secure, and meets required standards, supporting audits and compliance activities across the function.
About you
- Proven experience in data analysis, reporting, and Facilities Management or property operations environments
- Strong hands-on expertise in data analysis and visualisation tools such as Power BI, Excel, or similar platforms, with evidence of producing clear, actionable insights
- Demonstrable experience in establishing and maintaining data governance, data quality frameworks, and reporting standards
- Solid understanding of performance measurement, including defining, tracking, and reporting on key performance indicators and service metrics
- Experience managing data compliance requirements, including data privacy regulations and data security controls
- Strong stakeholder management skills, with the ability to work collaboratively across operational teams, suppliers, and senior stakeholders to resolve data and reporting issues
- Proven ability to interpret complex data, identify trends and risks, and provide clear recommendations to support operational decision-making
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Rob Gue and the main recruitment contact is Bhavit Panchmatia.
Contact Details:
Nationwide Building Society Recruitment Team
