Credit Operations Analyst in Swindon

Our Unsecured Lending Underwriters play a crucial role in delivering a heartfelt service every day. We have an exciting opportunity for a candidate to join this team. We’ll count on you to make lending and fraud decisions alongside servicing our customers while keeping both the bank and customers safe.

We are happy to consider flexible working approaches to help you perform at your best. This is a 9-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be twice a month in Chester, Leeds or Newcastle.

If your application is successful, your hiring manager will provide further details on how this works. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

Responsibilities:

• You’ll have day to day reviews on credit card applications in line with mandate limit, policy, risk and regulation, while adhering to responsible lending principles.
• You’ll interact with customers to get additional information to help make the correct underwriting decision or confirming your fraud suspicions – dependant on workstream while helping the team to identify trends, and share best practice to ensure we are consistent with our lending.
• Providing excellent customer experience by helping, guiding and reassuring customers who may be a victim of fraud for the first time will also be a key responsibility.

About you:

To be successful, you will have:

• Experience in making Credit decisions and/or the investigation of Application Fraud within a Credit Card operation with an understanding of CIFAS and Hunter fraud prevention services.
• A passion for delivering exceptional customer service and keeping the customer at the heart of all you do.
• A natural flair for analysing information and drawing conclusions and/or recommendations as well as being able to present your findings in a clear and concise manner.
• A passion to learn in a fast-paced multi functioning area and be multi skilled.
• Attention to detail and accuracy when managing multiple processes in constrained time environment.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.

What to do next:

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Nicola Hay, and the main recruitment contact is Thomas Pegg.