This is an exciting opportunity to work within COO’s Chief Technology Office (CTO), which is responsible for setting the Group’s technology strategy and operating central technology governance processes.
The role reports into the Senior Business Manager and works closely with the Secretary to the Chief Technology Officer. You will be responsible for overseeing and delivering activities that support the CTO Senior Leadership Team.
We are seeking someone who is curious, demonstrates a desire to make a difference, and can manage a broad range of activities and deliver outcomes in a complex, fast-paced, and dynamic environment. You’ll have excellent relationship management and organisational skills, with the ability to support and deliver multiple streams of work.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
Your role will focus on ensuring the Chief Technology Officer (CTO) operates effectively as a business unit. This includes leading the management of key CTO meetings, such as Senior Leadership Team (SLT) sessions and Town Halls, where you will be responsible for agenda setting, preparation of meeting packs, and tracking of actions. You will also oversee the delivery of outcomes from these meetings, ensuring actions are completed on time and to the expected quality. In addition, you will coordinate reporting on the CTO’s Process Maturity Assessments and work closely with the Secretary to support diary management and prioritisation, while meeting deadlines.
A key part of the role involves supporting the CTO directly by preparing comprehensive briefing materials for both internal and external engagements, including Executive Committee (ExCo) and Chief Operating Officer (COO) meetings, as well as sessions with external stakeholders. You will lead responses to feedback from Culture Surveys, ensuring that clear actions are agreed, assigned, and monitored through to completion. Confidence in influencing and providing constructive feedback to colleagues across the CTO team and the wider organisation is essential.
You will also act as a representative of the CTO in cross-COO initiatives, such as communications, recognition, and social impact programmes. This role requires strong coordination and collaboration skills, along with the ability to step in and deputise for the Senior Business Manager when required, ensuring continuity and effective support across all responsibilities.
About you
You will have/be:
- Excellent organisational skills
- Strong interpersonal and negotiating skills, with the ability to build relationships, trust, and influence across a large stakeholder population
- A high sense of responsibility and discretion
- Excellent communication skills, both in person and in writing
- Intuitive, with the ability to use judgement to make key decisions
- The ability to successfully navigate varying degrees of ambiguity in a fast-paced environment
- Effective, versatile, and action-orientated, with the ability to plan, prioritise, and manage both routine and ad hoc workloads
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Katherine Joanes, and the main recruitment contact is Bhavit Panchmatia
Contact Details:
Nationwide Building Society Recruitment Team
