Overview
In this programme you join Nationwide’s Payments teams to build expertise in payments operations and contribute to customer outcomes. You will follow a tailored learning pathway with hands-on experience, digital learning, and industry insights, including six weeks onboarding and three rotational placements. You’ll work across Payments to understand how a major financial institution delivers reliable services while balancing customer needs, regulation and efficiency. The role combines learning, mentorship, and exposure to senior leaders in a purpose-driven, collaborative environment.
Pay / Benefits
- 25 days holiday (increases to 30)
- annual bonus
- private medical insurance
- Wellhub fitness and wellbeing options
- pension
- volunteering hours (up to 14 paid hours per year)
Responsibilities
- Join high-performing Payments teams to support customers’ money movement
- Complete a six-week onboarding and three rotational placements across Payments
- Engage in hands-on experience, role-specific training, and digital learning
- Participate in risk and control activities and process reviews
- Analyse data and support change initiatives to improve customer outcomes
- Engage with stakeholders and contribute to projects affecting payments operations
- Develop skills in data analysis, problem solving, and communications
- Work with senior leaders and the wider Payments community to accelerate development
Key requirements
- Interest in payments, financial services and customer outcomes
- Curiosity about how technology, regulation and innovation shape payments
- Ambition to grow, take on new challenges and progress your career
- Logical, methodical approach with attention to detail and big-picture thinking
- Ability to build relationships across the business
- Drive, high performance and openness to feedback and learning from setbacks
- Customer-first mindset in decision making
- curiosity
- customer-centric mindset
- relationship-building
- data analysis
- stakeholder management
- process improvement
Business Operations & Improvement Development Programme - Payments in Swindon employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With flexible working options, competitive benefits including private medical insurance and a strong pension plan, and a commitment to recognising and celebrating achievements, we empower our team members to thrive both personally and professionally. Our Glasgow office fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact in the financial services sector.
Contact Details:
Nationwide Building Society Recruitment Team
