Business Manager in Swindon

Our customers mean the world to us, so if you have a passion for nurturing relationships then this might just be the role for you. Every day you’ll get to provide a top-class service to a network of small business customers, establishing their needs and thinking creatively about how you can deliver for them. You’ll be working closely with a fantastic team to make sure we achieve our business goals and stretch ourselves on some complex cases. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be quarterly in Glasgow.

If your application is successful, your hiring manager will provide further details on how this works. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

As a Business Manager, you’ll contribute to the team's financial performance and achievement of its overall business objectives. It’ll be your responsibility to develop strong relationships with new customers through focussed conversations, once they have been onboarded. By solving complex queries in a timely fashion, you’ll delightfully surprise our customers, whilst delivering effective relationship management to ensure consistency across all activities. You’ll drive customer retention through thoughtful, robust and focussed conversations. You’ll need to ensure that you’re delivering a heartfelt service throughout, developing measures to track how you do this. Additionally, you’ll need to have excellent attention to detail and be able to take care of data quality, lending, and risk measurements.

We need you to have:

• Knowledge of Business Banking and our business products and services
• A passion for going above and beyond to ensure our customers are happier about their money
• Relationship building experience, including managing difficult conversations
• Knowledge of Business Banking policies and procedures
• A real eye for detail with plenty of experience delivering workloads to tight timescales
• Experience of working in a fast-paced, time critical environment
• The ability to manage and prioritise your own workload

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.