Associate Director - Health & Social Care Team in Swindon

Exciting opportunities exist within our National Sectors team right now. If you're passionate about playing a key role in helping shape and grow our business, maximising return and reward for risk for the Health & Social Care team and ultimately the Business Banking portfolio, then please read on.

Providing a truly complete service, the Associate Director will assist the Head of Health & Social Care Sector, its leadership team and colleagues in continuing to build on the growth success to date. With the team now extending to 25 colleagues, this role will help manage team tasks and deadlines for actions across multiple locations. The Associate Director will support the management team in helping to ensure compliance and governance is achieved whilst assisting with central administrative tasks such as invoicing, actions on outcomes of meetings, collation of appropriate data as and when needed. Additionally, the Associate Director will assist the relationship team with operational challenges and system insights.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you will be part of our growing Business Banking team, meeting with and supporting customers across your assigned region. As such, you can be based anywhere in the UK, provided you are able to travel regularly to meet clients. Additionally, there will be a need to regularly connect with colleagues through collaboration events at one of our office locations. These are currently expected to take place monthly in Glasgow or London, although locations may vary.

If your application is successful, your hiring manager will share further details on how this will work in practice. You can also find out more about our approach to hybrid working here.

Responsibilities:

• As an Associate Director, you’ll be involved in supporting internal reporting and compliance across the customer portfolio, ensuring that all returns and submissions are completed accurately and within required deadlines.
• You will play a key part in coordinating events and managing logistics, including organising attendees, sending invitations, handling invoicing, and actively supporting the overall management of these activities.
• You’ll provide essential diary management for the team, arranging meetings, both face-to-face and via MS Teams, whilst supporting the leadership team with scheduling performance reviews.
• Alongside this, you will evaluate and manage stakeholder requests whilst assisting the Head of Health & Social Care Sector in fulfilling key tasks and priorities.
• Your responsibilities will include offering general administrative support, resolving system queries, and using the internal network effectively to troubleshoot issues.
• You will need to proactively identify opportunities to improve processes and enhance efficiency.
• Additionally, you may participate in external events and meetings, representing the team and supporting wider organisational objectives.

About you:

• Excellent verbal and written communication skills with the ability to influence and support decision making and getting things done – right first time.
• Good interpersonal skills, with the ability to assimilate, understand and efficiently present information to various stakeholders.
• Experience in striving for excellence and creating a best practice service environment that drives customer orientated solutions.
• Knowledge of, and a passion for, health and social care.
• Experience working in corporate banking, understanding networks and stakeholders, systems and work processes.
• Experience of collaborating with other areas colleagues across the organisation.
• Understanding of compliance and risk.
• Experience producing presentations.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next:

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.