Strategy & Performance Consultant – Digital & Transformation

Nationwide’s procurement function is undergoing a significant and successful transformation, ensuring we deliver the best possible outcomes for Nationwide and our Members. Our operating model combines category alignment with strong business partnering, focused on achieving business and member value enabled by our Strategy & Performance team.

We are seeking a Performance & Operations Consultant; you’ll play a key role in our Procurement & Strategy Team ensuring that our procurement systems and processes are fit-for-purpose. From supporting with user access and data management to offering guidance to the operational teams with issues and incidents. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you will spend at least two days per week, or if part time you will spend 40% of your working time, based at either our London, Swindon or Glasgow office.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

• You will troubleshoot and resolve more complex issues relating to system performance and user queries, with full support from more experienced team members, and conduct regular system reconciliations to ensure data integrity and compliance.
• You will support system user access management, specifically the provision of access to Coupa (our Source to Pay platform).
• Your role will include supporting Coupa Release Management, particularly the regression testing processes, and assisting with incident management and resolution across Procurement, as well as maintaining and updating system configurations to accommodate new features and updates.
• Over time, you will build up to execute minor changes across procurement systems and processes to aid operational excellence, with full guidance and support from experienced team members.

About you

• Have a keen eye for detail and be confident working with numbers and large amounts of data.
• Excellent communication skills both written and verbal, with the ability to build strong working relationships across the business.
• Excellent planning, organisational and time management skills with great attention to detail.
• Able to work effectively in a team environment supporting your colleagues.
• Experience of working within an administrative role with proven Microsoft Office skills.
• Flexible and adaptable to support and embrace change as the department continues to evolve.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.