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For Companies At a Glance
- Tasks: Provide exceptional customer service in person, over the phone, and online.
- Company: Leading building society in Stamford with a community-focused mission.
- Benefits: Flexible part-time hours, training provided, and a supportive team environment.
- Why this job: Make a real difference in your community by helping customers access financial services.
- Qualifications: Strong customer service skills and a genuine desire to help others.
- Other info: Join a friendly team and gain valuable experience in the financial sector.
The predicted salary is between 10 - 13 £ per hour.
A leading building society in Stamford seeks a Customer Representative to provide exceptional service in person, over the phone, and online. The part-time position requires strong customer service skills and empathy, with training provided for all new employees.
You will handle transactions, support product applications, and educate customers about digital tools. This role is integral to ensuring financial services remain accessible and beneficial for all members of the community.
Part-Time Customer Service Specialist in Stamford employer: Nationwide Building Society
Contact Detail:
Nationwide Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Specialist in Stamford
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they serve the community. This will help you connect your own experiences to what they’re looking for in a Customer Representative.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations, whether in person or over the phone. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Show off your empathy skills! During interviews, share examples of how you've helped customers in the past. Highlighting your ability to understand and support others is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Part-Time Customer Service Specialist in Stamford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, whether it's in person, over the phone, or online.
Be Empathetic: Empathy is key in this role! When writing your application, share examples of how you've understood and addressed customer needs. We love seeing candidates who can connect with others on a personal level.
Familiarise Yourself with Digital Tools: Since you'll be educating customers about digital tools, it’s a good idea to mention any relevant tech skills you have. We appreciate candidates who are comfortable with technology and can help our members navigate it easily.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Nationwide Building Society
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled difficult situations. Think about specific examples where you demonstrated empathy and problem-solving skills.
✨Familiarise Yourself with Digital Tools
Since the role involves educating customers about digital tools, make sure you’re comfortable with common online banking services. Research the building society’s offerings and be prepared to explain how these tools can benefit customers.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions and ask clarifying questions if needed to demonstrate your engagement.
✨Show Your Community Spirit
This role is all about serving the community, so highlight any relevant experience you have in community service or local initiatives. Share your passion for helping others and how you believe financial services can make a difference in people’s lives.
