At a Glance
- Tasks: Welcome customers, resolve queries, and promote digital banking services.
- Company: Join Virgin Money, the UK's top high-street bank for customer service.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Be part of a supportive team with opportunities for personal development.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You will be building relationships, solving problems, and making a real difference to our customers’ lives.
We are looking for a Customer Consultant for our Virgin Money branch in South Shields, Tyne and Wear. This role is a 6-month Fixed Term Contract, working full-time, 35 hours per week, Monday to Saturday.
If you’re passionate about making a meaningful difference and truly care about customers, you’re one of us. An advocate for positive change.
Your principal role will be welcoming our valued customers to the branch and helping them to use our digital services, as well as educating them to understand the benefits that these services bring. Additionally, you’ll be resolving any queries customers may have with their banking and having conversations to understand the needs of customers. This will allow you to propose the best solutions for each individual from our broad range of products and services.
The requirements for this role are:
- Experience in working in a customer service environment, and a desire to deliver simply brilliant experiences for our customers
- Natural curiosity to help you offer the best solutions for our customers
- Great communication skills with a natural ability to engage and build rapport with customers and colleagues
- A flexible and positive approach to meet customer needs and business demands
- Drive and enthusiasm to achieve team goals with pace
- A keen interest in all things digital, with a desire to keep up to date with new technologies
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
Customer Consultant - South Shields employer: Nationwide Building Society
At Virgin Money, now part of Nationwide, we pride ourselves on being a leading employer in South Shields, offering a vibrant work culture that prioritises customer service and employee well-being. Our commitment to personal development is reflected in our extensive training opportunities and competitive benefits, including private medical insurance and a strong pension plan. Join us to be part of a purpose-driven team that values your contributions and celebrates your achievements while making a meaningful impact in the community.
Contact Details:
Nationwide Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - South Shields
✨Tip Number 1
Get to know the company! Research Virgin Money and Nationwide, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate how you embody the customer-first behaviours they value.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing that role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on your candidate hub for updates and resources that can help you ace those online assessments.
We think you need these skills to ace Customer Consultant - South Shields
Some tips for your application 🫡
Show Your Customer Passion:When you're writing your application, make sure to highlight your passion for customer service. We want to see how you’ve made a difference in previous roles and how you can bring that same energy to our Virgin Money customers.
Be Authentic:Don’t be afraid to let your personality shine through! We love genuine applicants who can communicate openly. Use straightforward language and share real experiences that demonstrate your skills and values.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight relevant experience and skills that align with what we’re looking for in a Customer Consultant. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Early:We might close the advert earlier if we get a lot of applications, so don’t wait around! Apply through our website as soon as you can to ensure your application is considered. We can’t wait to hear from you!
How to prepare for a job interview at Nationwide Building Society
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that Virgin Money values. Think about how you can demonstrate empathy, honesty, and a drive for improvement in your responses during the interview. Prepare examples from your past experiences that showcase these behaviours.
✨Showcase Your Problem-Solving Skills
As a Customer Consultant, you'll be resolving queries and proposing solutions. Be ready to discuss specific instances where you've successfully solved customer problems or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Digital Savvy
Since the role involves helping customers with digital services, highlight your interest and experience with technology. Be prepared to discuss any relevant tools or platforms you've used and how you can help customers navigate these services effectively.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but engaging with them. Show that you understand the needs of customers by asking clarifying questions and reflecting on what’s been said, which will set you apart as a candidate who truly cares.
